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Integrate Opsgenie with Trace

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What does Opsgenie offer Trace users?

Use Opsgenie’s Trace integration to send Trace alerts to Opsgenie with detailed information. Opsgenie acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created on Trace, an alert is created in Opsgenie automatically through the integration.

Add Trace integration in Opsgenie

You can add this integration from your team dashboard

If you're using Opsgenie's Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your plan.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only.

To do that,

  1. Go to your team’s dashboard from Teams,

  2. Select Integrations, and select Add integration.

Follow the rest of the steps to complete the integration.

  1. Go to Settings > Integrations. Search for Trace and select Add

  2. Specify who is notified of Trace alerts using the Responders field. Auto-complete suggestions are provided as you type.

  3. Copy the API Key.

  4. Click Save Integration.

Configuration in Trace

Paste the API key copied previously into the API field while creating a new alert to receive alerts from Opsgenie.

Configuration in Trace

Additional Help