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Integrate Opsgenie with Catchpoint

Catchpoint logo

What does Opsgenie offer to Catchpoint users?

Catchpoint sends alert notifications to Opsgenie API, with detailed information. Opsgenie acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies them using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in Catchpoint, an alert is also created in Opsgenie automatically through the integration.

  • When alert notification level is changed for a Catchpoint test, the alert that created in Opsgenie is closed automatically.

Configuring Opsgenie side of the integration

  1. Go to Catchpoint Integration page.

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of Catchpoint alerts using the Responders field. Auto-complete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the integration API Key to use in the Catchpoint configuration.

4. Click Save Integration.

Catchpoint integration

Configuration in Catchpoint

  1. Login to the Catchpoint Portal and go to Settings -> API.

Catchpoint API

2. In the Alerts API section, paste the Opsgenie Catchpoint URL with API key: https://api.opsgenie.com/v1/json/catchpoint?apiKey=YOUR_API_KEY

3. Select Template as Format then click Add New.

4. Select JSON as the format of the template.

Catchpoint template

5. Copy template file contents from here

6. Save the template and save the API configuration.

Now manage your Catchpoint alerts at Opsgenie and leverage its full alerting functionality.

Advanced

Customize Catchpoint alert templates for additional information for Opsgenie.

For example, alertCreateDate field is added to template:

JSON

1 2 3 4 5 6 7 8 9 10 11 12 { "testName": "${TestName}", "testId": "${TestId}", "testUrl": "${TestUrl}", "alertTypeId": "${AlertTypeId}", "productName": "${ProductName}", "clientId": "${ClientId}", "notificationLevel": "${switch("${notificationLevelId}","0","WARNING","1","CRITICAL","3","OK")}", "nodeName":"${nodeDetails("${nodeName}")}", "nodeServerAddress":"${nodeDetails("${NodeServerAddress}")}", "alertCreateDate":"${alertCreateDateUtc}" }

Simply, you can use {{_payload.variable_name}} variable for alert properties. E.g. :

Catchpoint alert property

Refer to Dynamic Fields for information.

Sample payload sent from Catchpoint

Create Alert payload:

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 { "message": "WARNING - Yahoo Test", "testName": "Yahoo Test", "testId": "81093", "testUrl": "http://www.yahoo.com", "alertTypeId": "7", "productName": "tests", "clientId": "24", "notificationLevel": "WARNING", "nodeName": "New York - Level3", "nodeServerAddress": "98.139.180.149", "description": "Description" }

Sample alert

Catchpoint sample alert
Last modified on Jun 18, 2021
Cached at 11:44 AM on Jul 30, 2021 |

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