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Integrate Opsgenie with Tideways

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What does Opsgenie offer Tideways users?

Use Opsgenie’s Tideways integration to send Tideways alerts to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in Tideways, an alert is automatically created in Opsgenie.

Add Tideways integration in Opsgenie

  1. Go to Settings → Integrations. Search for Tideways and select Add

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of Tideways alerts using the Responders field. Auto-complete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the integration API key to use in Tideways configuration.

4. Click Save Integration.

Tideways integration settings

Configuration in Tideways

  1. In Tideways, go to the "Settings" page of your application.

  2. Click Configure Alerts.

  3. Select "Alert Actions" tab and click Create Alert Action.

  4. Select Opsgenie as the action type.

  5. Paste the API key copied previously into the "API Key" field.

  6. Click Create.

Dynamic fields (custom priority, payload, url, and headers) are not available for this integration because of being API-based integration.

Last modified on Aug 3, 2021
Cached at 6:10 PM on Oct 27, 2021 |

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