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Integrate Opsgenie with Autotask

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What does Opsgenie offer to Autotask users?

Opsgenie has an email integration with Autotask. Use the integration to send Autotask alerts to Opsgenie API with detailed information. Opsgenie acts as a dispatcher for Autotask alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration and details of data that Opsgenie receives from Autotask.

Functionality of the integration

When an alert is created in Autotask, an alert is also created in Opsgenie automatically through the integration.

Add Autotask Integration in Opsgenie

  1. Go to Settings → Integrations. Search for Autotask and select Add

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of Autotask alerts using the Responders field. Autocomplete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the email address.

4. Click Save Integration.

Autotask integration

Configuration in Autotask

  1. In Autotask, navigate to Mailboxes --> Manage Rules --> Add Rule.

  2. From Action menu choose Create Ticket using ATES.

  3. In Ticket Details paste email address to To*.

  4. Click Add.

Autotask configuration
Last modified on Aug 3, 2021
Cached at 4:20 AM on Oct 27, 2021 |

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