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Integrate Opsgenie with Remedy OnDemand

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What does Opsgenie offer BMC Remedy users?

Opsgenie provides an outgoing integration with BMC Remedy OnDemand. When a new alert is created in Opsgenie, a corresponding OnDemand incident is automatically created, containing detailed information about the alert. Opsgenie provides rich notifications with on-call rotations, scheduling features, and alert escalations to ensure the best incident management for BMC Remedy OnDemand customers.

Functionality of the integration

  • When an incident is created in BMC Remedy, it creates an alert in Opsgenie.

  • When an incident is closed in BMC Remedy, the related alert is closed in Opsgenie automatically.
    If any resolution is given while closing the incident in BMC Remedy, the resolution is added as a note to the Opsgenie alert.

  • If Send Alert Updates Back to BMC Remedy is enabled, actions for BMC Remedy are executed in BMC Remedy when the chosen action is executed in Opsgenie for alerts which are created by the BMC Remedy.

  • If Create BMC Remedy Incidents/Problems for Opsgenie Alerts is enabled, actions for BMC Remedy will be executed in BMC Remedy when the chosen action is executed in Opsgenie for alerts which have a source other than the BMC Remedy integration.

Add BMC Remedy Integration in Opsgenie

This integration is only available with Standard and Enterprise plans in Opsgenie, and Premium and Enterprise plans in Jira Service Management.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

  1. Go to Settings > Integrations. Search for BMC Remedy and select Add.

  2. Specify who is notified of BMC Remedy alerts using the Responders field. Autocomplete suggestions are provided as you type.

  3. Copy the API Key. Use this during BMC Remedy configuration.

  4. Select Save Integration.

The Opsgenie integration uses HPD:IncidentInterface_Create form in OnDemand for incident operations.


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