Learn how to configure your profile, get notifications from Opsgenie and view on-call schedules.
What does Opsgenie offer BMC Remedy users?
provides an outgoing integration with OnDemand. When a new alert is created in , a corresponding OnDemand incident is automatically created, containing detailed information about the alert. provides rich notifications with on-call rotations, scheduling features, and alert escalations to ensure the best incident management for OnDemand customers.
Functionality of the integration
When an incident is created in , it creates an alert in .
When an incident is closed in , the related alert is closed in automatically.
If any resolution is given while closing the incident in , the resolution is added as a note to the alert.
If Send Alert Updates Back to BMC Remedy is enabled, actions for are executed in when the chosen action is executed in for alerts which are created by the .
If Create BMC Remedy Incidents/Problems for Opsgenie Alerts is enabled, actions for BMC Remedy will be executed in when the chosen action is executed in for alerts which have a source other than the integration.
Add BMC Remedy Integration in Opsgenie
This integration is only available with Standard and Enterprise plans in Opsgenie, and Premium and Enterprise plans in Jira Service Management.
Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.
Go to . Search for and select Add.
Specify who is notified of alerts using the Responders field. Autocomplete suggestions are provided as you type.
Copy the API Key. Use this during configuration.
Select Save Integration.
The Opsgenie integration uses HPD:IncidentInterface_Create form in OnDemand for incident operations.