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An Opsgenie account can be deleted permanently by owners of the account. Once deleted, all account data will be lost and is not recoverable. Before you can delete your account, your subscription has to be cancelled first.
Follow these instructions to delete your Opsgenie account that’s merged with Atlassian:
Go to admin.atlassian.com. Select your organization if you have more than one
Select Billing. You'll see all the products included in your active subscriptions
On Opsgenie, select Manage under the Actions column on the table
If you’re taken to Manage subscriptions, find Opsgenie, select :more: and Delete
Confirm that you want to delete by entering DELETE in the field
If you’re taken to Opsgenie > Settings, select Delete my account. Your account will be suspended for a while until it gets deleted permanently
In case you’re prompted to merge your Opsgenie account with Atlassian, follow the instructions and select Delete my account again
Follow these instructions if your Opsgenie account hasn’t been merged with Atlassian:
On Opsgenie, go to Settings > Billing > Subscription
Under Delete account, select Delete my account
Once you’ve read all the implications of deleting your account, select Delete Account
You’ll receive a verification email that you will need to accept before your deletion request can be processed.
Once the deletion request is confirmed, permanent deletion process will start after 48 hours. Your data from Opsgenie account services will be deleted within 30 days. However, based on the amount of data stored on your account, the required time for deletion might change.
You can cancel your deletion request via the link given in the banner shown on Opsgenie, or from Settings > Billing > Subscription within 48 hours.
Select Cancel deletion request to cancel the deletion request. When cancel request is successfully performed, there will be an informative message and the banner will disappear.
Account and customer logs will not be deleted immediately due to the legitimate business and legal requirements. These data will be stored internally with restricted internal access.
Need help with deleting your Opsgenie account? Contact Atlassian support
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