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Integrate Opsgenie with Amazon SES

Opsgenie is an alert and notification management solution that is highly complementary to Amazon SES. With this integration, Opsgenie alerts are created for Amazon SES Bounce and Complaint notifications.

What does Opsgenie offer Amazon SESusers?

Use Opsgenie’s Amazon SES Integration to forward Amazon SES Bounce and Complaint notifications to Opsgenie. Opsgenie determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When Amazon SES receives a bounce or complaint message, an alert is created in Opsgenie automatically through the integration.

Add Amazon SES Integration to Opsgenie

You can add this integration from your team dashboard

If you're using Opsgenie's Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your plan.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only.

To do that,

  1. Go to your team’s dashboard from Teams,

  2. Select Integrations, and select Add integration.

Follow the rest of the steps to complete the integration.

  1. Go to Settings > Integrations. Search for Amazon SES and select Add

  2. Specify who is notified of Amazon SES alerts using the Responders field. Auto-complete suggestions are provided as you type.

  3. Select Save Integration.

Configuration in Amazon SES

  1. Create an SNS topic.

Amazon SES SNS topic

2. Add an HTTPS subscription to the topic with Opsgenie’s API endpoint by using the URL provided from the Opsgenie Integration.

Amazon SES Subscription

Upon successfully configuring SNS subscription to Opsgenie a confirmation alert is created in Opsgenie.

Configure Amazon SES notifications for Amazon SES to send notifications to the SNS topic previously created.

4. From the Notifications page, select Edit Configuration.

Amazon SES Notification

5. In Edit Notification Configuration page, set SNS Topic previously created to the Bounces and Complaints and click Save Config.

Amazon SES Notification Configuration

Additional Help