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Integrate Opsgenie with Amazon SES


Opsgenie is an alert and notification management solution complementary to Amazon SES. With this integration, Opsgenie alerts are created for Amazon SES Bounce and Complaint notifications.

What does the integration offer?

Use the Amazon SES integration to forward Amazon SES Bounce and Complaint notifications to Opsgenie. Opsgenie determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until they are acknowledged or closed.

How does the integration work?

When Amazon SES receives a bounce or complaint message, an alert is automatically created in Opsgenie through the integration.

Set up the integration

Amazon SES is an API-based integration. Setting it up involves the following steps:

  • Add an Amazon SES integration in Opsgenie

  • Configure the integration in Amazon SES

Add an Amazon SES integration

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

  1. Go to Teams and select your team.

  2. Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

To add an Amazon SES integration in Opsgenie:

  1. Go to Settings > Integrations.

  2. Select Add integration.

  3. Run a search and select “Amazon SES”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the integration URL, which includes Opsgenie endpoint and the API key.
    You will use this URL while configuring the integration in Amazon SES later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Amazon SES

1. Create an SNS topic.
For details, see Getting started with Amazon SNS.

2. Add an HTTPS subscription to your topic with the URL you copied while adding the integration in Opsgenie as the endpoint. For details on how to add an HTTPS subscription, see What is an Amazon SNS?

Amazon SES Subscription

If the configuration is successful, a confirmation alert is created in Opsgenie.

3. Configure Amazon SNS notifications for Amazon SES.
For details, see Configuring Amazon SNS notifications for Amazon SES.

On the Edit Notification Configuration page, select the SNS topic you created in Step 1.

4. Select Save Config.

Amazon SES Notification Configuration


Additional Help