Supported countries for sending SMS and voice calls

Opsgenie allows users to receive SMS and voice notifications for alerts. However, availability for SMS notifications varies by country due to regulations and operational considerations.

Countries supported for both SMS and voice notifications for all Opsgenie plans including the trial period

Receiving alerts with SMS and voice notifications are available for all customers, including trials and free subscriptions, in the following countries:

• Australia

• Argentina

• Belgium

• Brazil

• Canada

• Germany

• France

• India

• Netherlands

• Poland

• Singapore

• Spain

• Sweden

• Switzerland

• United States

Countries where only SMS notifications are supported during the trial period

• Italy

• Japan

• South Korea

• Türkiye

• United Kingdom

Countries where SMS notifications are supported only after the trial period (no voice)

SMS notifications to the countries listed below are only available to customers on a paid plan. They’re not supported during the trial period, and voice notifications are not supported at any time.

• American Samoa

• Anguilla

• Antigua and Barbuda

• Barbados

• Belarus

• Brunei

• Cambodia

• Cameroon

• Cayman Islands

• Central Africa

• Chile

• China

• DR Congo

• Faroe Islands

• Greenland

• Grenada

• Jamaica

• Korea Dem People's Rep

• Laos PDR

• Liechtenstein

• Macedonia

• Malawi

• Monaco

• Mongolia

• Montenegro

• Morocco

• Palestinian Territory

• San Marino

• Serbia

• St Kitts and Nevis

• St Lucia

• St Pierre and Miquelon

• St Vincent Grenadines

• Swaziland

• Tajikistan

• The Gambia

• Turks and Caicos Islands

• Vatican City

• Virgin Islands, British

Countries with restricted support for SMS notifications

SMS notifications to certain countries are only available to existing paid customers. New customers, or those on a free or trial subscription, must submit a support ticket to request access if they wish to enable SMS notifications for these countries.

• Afghanistan

• Albania

• Algeria

• Angola

• Azerbaijan

• Bahrain

• Belize

• Benin

• Burundi

• Curaçao

• East Timor (Timor-Leste)

• Ethiopia

• Fiji

• Guatemala

• Iran

• Iraq

• Kosovo

• Kuwait

• Kyrgyzstan

• Laos

• Macau

• Maldives

• Martinique

• Mauritania

• Mayotte

• Myanmar

• New Caledonia

• Nicaragua

• Oman

• Palestine

• Panama

• Paraguay

• Qatar

• Réunion

• Rwanda

• Somalia

• Suriname

• Tanzania

• Togo

• Tunisia

• Uzbekistan

• Vanuatu

• Yemen

• Zambia

• Zanzibar

• Zimbabwe

List of countries that voice notifications are supported only after the end of the trial period

Only voice notifications are supported after the trial period.

• Andorra

• Armenia

• Angola

• Netherlands Antilles

• Bahamas

• Bangladesh

• Bermuda

• Bhutan

• Bolivia

• Bosnia and Herzegovina

• Bulgaria

• China

• Colombia

• Costa Rica

• Croatia

• Cyprus

• Dominica

• Dominican Republic

• Ecuador

• Egypt

• El Salvador

• Estonia

• Ethiopia

• Georgia

• Ghana

• Gibraltar

• Greece

• Guam

• Honduras

• Hong Kong 

• Hungary

• Iceland

• Iraq

• Italy

• Japan

• Jordan

• Kazakhstan

• Kenya

• Kyrgyzstan

• Republic of Korea

• Kuwait

• Latvia

• Lebanon

• Lithuania

• Luxembourg

• Malta

• Malaysia

• Maldives

• Mauritius

• Mexico

• Moldova

• Mozambique

• Nepal

• Nigeria

• Oman

• Panama

• Pakistan

• Paraguay

• Peru

• Philippines

• French Polynesia 

• Portugal

• Puerto Rico

• Qatar

• Reunion/Mayotte

• Romania

• Russia

• Saudi Arabia 

• Slovakia

• Slovenia

• Solomon Islands 

• South Africa

• Sri Lanka

• Thailand

• Turkey

• Trinidad and Tobago

• Taiwan

• Ukraine

• United Arab Emirates

• Uruguay

• Uzbekistan

• Venezuela

• Virgin Islands, U.S.

• Vietnam

• Yemen

List of countries that voice notifications are not supported during the trial period for some phone number prefixes

SMS notifications are supported both during and after the trial period.

• United Kingdom