Supported countries for sending SMS and voice calls
Opsgenie allows users to receive SMS and voice notifications for alerts. However, availability for SMS notifications varies by country due to regulations and operational considerations.
Countries supported for both SMS and voice notifications for all Opsgenie plans including the trial period
Receiving alerts with SMS and voice notifications are available for all customers, including trials and free subscriptions, in the following countries:
Australia
Argentina
Belgium
Brazil
Canada
Germany
France
India
Netherlands
Poland
Singapore
Spain
Sweden
Switzerland
United States
Countries where only SMS notifications are supported during the trial period
Italy
Japan
South Korea
Türkiye
United Kingdom
Countries where SMS notifications are supported only after the trial period (no voice)
SMS notifications to the countries listed below are only available to customers on a paid plan. They’re not supported during the trial period, and voice notifications are not supported at any time.
American Samoa
Anguilla
Antigua and Barbuda
Barbados
Belarus
Brunei
Cambodia
Cameroon
Cayman Islands
Central Africa
Chile
China
DR Congo
Faroe Islands
Greenland
Grenada
Jamaica
Korea Dem People's Rep
Laos PDR
Liechtenstein
Macedonia
Malawi
Monaco
Mongolia
Montenegro
Morocco
Palestinian Territory
San Marino
Serbia
St Kitts and Nevis
St Lucia
St Pierre and Miquelon
St Vincent Grenadines
Swaziland
Tajikistan
The Gambia
Turks and Caicos Islands
Vatican City
Virgin Islands, British
SMS delivery issues to Chinese numbers
Due to new regulatory requirements in China, some telecom providers have started blocking SMS messages to Chinese numbers, and we expect more providers to follow. We’re actively working to resolve this, but it may take significant time. For the latest updates, follow JSDCLOUD-16587.
Countries with restricted support for SMS notifications
SMS notifications to certain countries are only available to existing paid customers. New customers, or those on a free or trial subscription, must submit a support ticket to request access if they wish to enable SMS notifications for these countries.
Afghanistan
Albania
Algeria
Angola
Azerbaijan
Bahrain
Belize
Benin
Burundi
Curaçao
East Timor (Timor-Leste)
Ethiopia
Fiji
Guatemala
Iran
Iraq
Kosovo
Kuwait
Kyrgyzstan
Laos
Macau
Maldives
Martinique
Mauritania
Mayotte
Myanmar
New Caledonia
Nicaragua
Oman
Palestine
Panama
Paraguay
Qatar
Réunion
Rwanda
Somalia
Suriname
Tanzania
Togo
Tunisia
Uzbekistan
Vanuatu
Yemen
Zambia
Zanzibar
Zimbabwe
List of countries that voice notifications are supported only after the end of the trial period
Only voice notifications are supported after the trial period.
Andorra
Armenia
Angola
Netherlands Antilles
Bahamas
Bangladesh
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Bulgaria
China
Colombia
Costa Rica
Croatia
Cyprus
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Georgia
Ghana
Gibraltar
Greece
Guam
Honduras
Hong Kong
Hungary
Iceland
Iraq
Italy
Japan
Jordan
Kazakhstan
Kenya
Kyrgyzstan
Republic of Korea
Kuwait
Latvia
Lebanon
Lithuania
Luxembourg
Malta
Malaysia
Maldives
Mauritius
Mexico
Moldova
Mozambique
Nepal
Nigeria
Oman
Panama
Pakistan
Paraguay
Peru
Philippines
French Polynesia
Portugal
Puerto Rico
Qatar
Reunion/Mayotte
Romania
Russia
Saudi Arabia
Slovakia
Slovenia
Solomon Islands
South Africa
Sri Lanka
Thailand
Turkey
Trinidad and Tobago
Taiwan
Ukraine
United Arab Emirates
Uruguay
Uzbekistan
Venezuela
Virgin Islands, U.S.
Vietnam
Yemen
List of countries that voice notifications are not supported during the trial period for some phone number prefixes
SMS notifications are supported both during and after the trial period.
United Kingdom
Was this helpful?