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Integrate Opsgenie with CloudWisdom (Netuitive)

CloudWisdom logo

What does Opsgenie offer CloudWisdom users?

Opsgenie has a specific API integration with CloudWisdom. CloudWisdom sends alert notification messages to Opsgenie API with detailed information. Opsgenie acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in CloudWisdom, an alert is also created in Opsgenie automatically through the integration.

  • When a CloudWisdom alert has images attached to it, those images are also attached to the Opsgenie alert.

Add CloudWisdom integration in Opsgenie

  1. Go to Settings → Integrations. Search for CloudWisdom and select Add

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of CloudWisdom alerts using the Responders field. Auto-complete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the integration API Key to use in CloudWisdom configuration.

4. Click Save Integration.

CloudWisdom integration

Configuration on CloudWisdom

  1. In CloudWisdom, go to Notifications page.

  2. Select "Opsgenie" tab.

CloudWisdom notification

3. Click "Add Opsgenie".

4. Complete the following fields

  • Name​: Names the Notification.

  • Enabled​: Indicates notification is active.

  • API Key​: (found in OpsGenie).

  • API URL​: (found in OpsGenie)○Description​: Notification description.

  • Teams​: Comma-separated list of OpsGenie teams that should receive this notification.

  • Recipients​: Comma-separated list of OpsGenie agents that should receive this notification.

  • Tags​: Any tags used to categorise your notifications.

5. Select ​Test and Save​.

CloudWisdom test and save

6. Keep in mind that Opsgenie notifications need to be enabled from policy configuration.

7. Navigate to ​Monitoring ​> ​Alerts​.

8. Select ​+ New Policy​ (or edit an existing one). A modal appears.

CloudWisdom policy

9. Complete the policy’s ​Scope ​and ​Conditions​.

10. Navigate to ​Notifications​ > ​Add Notification​.

11. For Notification Type, select ​OpsGenie​.

12. Finish policy configuration.

13. Save​.

Sample payload sent from CloudWisdom

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 { "apiKey": "CUSTOMER_GENERATED_OPS_GENIE_API_KEY", "message": "CRITICAL, 'EC2 Utilization at 100%' fired for 'mon01-usw2a'", "alias": "d7be1059-ac53-4f36-8e4d-3678741ed131", "teams": [ "team01", "team02" ], "recipients": [ "recipient01", "recipient02", "test@netuitive.com" ], "description": "a user defined description", "tags": [ "tag01", "tag02", "tag03" ], "event": { "type": "EXTERNAL_INFO", "category": "CRITICAL", "elementFqn": "us-west-2:i-81d9718a", "elementName": "mon01-usw2a", "elementType": "EC2", "elementTags": { "tag02": "tag02Value", "tag01": "tag01Value" }, "elementLocation": "location", "timestamp": "2015-03-26T18:05:10Z", "policy": { "name": "EC2 Utilization at 100%", "scope": { "elementName": "", "elementTags": { "tag01": "value01", "tag02": "value02" } }, "conditions": [ { "analytic": "actual", "metric": "Utilization", "operator": ">", "level": 99 }, { "analytic" : "analytics", "metric" : "metric", "operator" : "op", "level" : 9000 } ] } }, "eventLink": "https://uat.netuitive.com#/metrics?timeRangeDuration=14400&endTime=2017-06-19T21:09:05.230Z&event_id=6d840ad7-8ccb-4408-9f58-3caa5a56c5cd", "policyLink": "https://uat.netuitive.com#/policies/970f2e8e-1813-49f7-97df-7db8c6e1636d", "externalEvent": { "source": "ing.custom.event.source", "title": "ing.custom.event.title", "tags": [ { "name": "ing-custom-event-tag", "value": "ing-custom-event-tag-value" } ], "data": { "level": "INFO", "message": "warning event on ing.custom.server" } }, "images": [{ "elementFqn": "rss-home", "metricFqn": "netuitive.linux.network.eth0.packets", "url": "https://s3.amazonaws.com/com-netuitive-uat-use1-images/6ca80d50-b141-4336-a88a-b4cc8fe18220/2017/06/19/21-09-04-image-e5f713c8-4a36-4168-adb2-f11c3919b485.png" }] } }

Last modified on Aug 3, 2021
Cached at 9:05 PM on Oct 23, 2021 |

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