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Integrate Opsgenie with AlertSite UXM

AlertSite logo

What does Opsgenie offer AlertSite UXM users?

Opsgenie has a webhook integration with AlertSite UXM. Use the integration to send AlertSite UXM incidents to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for AlertSite UXM alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an availability or performance alert is created in AlertSite UXM, an alert is created in Opsgenie automatically through the integration.

  • When the status of the alert is sent to Opsgenie as "0", related alert is also closed in Opsgenie.

Configuring Opsgenie side of the integration

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

  1. Go to Teams and select your team.

  2. Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

  1. Go to Settings > Integrations. Search for AlertSite UXM and select Add

  2. Specify who is notified of AlertSite UXM alerts using the Responders field. Auto-complete suggestions are provided as you type.

  3. Copy the API key.

  4. Select Save Integration.

Configuration in AlertSite UXM

  1. After logging in to AlertSite UXM, click on the Alert Recipients menu located under Alerts in the Menu bar.

AlertSite recipients

2. Click the "New Recipient" button.

3. Fill in the "Name" field (Optional).

4. Paste the URL copied previously from the Opsgenie AlertSite UXM integration Configuration page into the "Recipient" field.

5. Select the POST request to web server from the Mode drop-down menu.

6. Submit the form.

AlertSite add recipient

7. Click the newly added alert recipient from the Alert Recipients list on the left side of the screen.

8. Click Edit Recipient under the Alert Recipient Details panel.

AlertSite edit recipient

9. Select the Availability Alerts tab.

10. Click the Alert whenever an error clears check for AlertSite to close your alerts.

11. Submit the form.

AlertSite enable alert

All done! Now manage AlertSite UXM alerts at Opsgenie and leverage Opsgenie’s full alerting functionality.

Sample payload sent from AlertSite UXM

Create Alert payload:


1 source=AlertSite&custid=C120095&company=no%20comp%20name&device_id=327587&device_name=http://google.com×tamp=2016-06-30%2011:15:35&status=7&errcount=1&status_text=HTTP%20error%20from%20web%20server&location=Manchester,%20UK&location_num=5060&device_typecode=a&device_type=Web%20Site%20API&transaction=0&http_status=HTTP/1.1%20502%20Bad%20Gateway&

For more information about the fields check AlertSite's documentation.

This payload is parsed by Opsgenie as:


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 { "source":"AlertSite", "custid":"C120001", "company":"no comp name", "device_name":"http://google.com", "device_id":"327587", "timestamp":"2016-06-30 11:51:24", "status":"7", "errcount":"1", "status_text":"HTTP error from web server", "location":"Manchester UK", "location_num":"0", "device_typecode":"0", "device_type":"Web Site API", "transaction":"0", "http_status":"HTTP/1.0 502 Bad gateway" }

Additional Help