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Integrate Opsgenie with RingCentral

RingCentral logo

What does Opsgenie offer RingCentral users?

Opsgenie has an email integration with RingCentral. Use the integration to send RingCentral alerts to Opsgenie, with detailed information. Opsgenie acts as a dispatcher for RingCentral alerts, determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration.

Functionality of the integration

When a notification condition such as Missed Calls, Voicemail Messages, Received Faxes, Fax Transmission Result, Received Text Messages happens in RingCentral, an alert is created in Opsgenie automatically through the integration.

Add RingCentral Integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

  1. Go to Teams and select your team.

  2. Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

  1. Go to Settings > Integrations. Search for RingCentral and select Add

  2. Specify who is notified of RingCentral alerts using the Responders field. Autocomplete suggestions are provided as you type.

  3. Copy the email address.

  4. Select Save Integration.

Configuration in RingCentral

  1. In RingCentral navigate to Settings.

RingCentral settings

2. From left side menu choose Messages & Notifications.

RingCentral Messages and Notifications

3. Click on the Notifications tab which is on the bottom of the form.

RingCentral Notification tab

4. Choose the notifications to receive.

5. Paste the email address copied in the first step to the "Email" field in the "Send notifications to" tab.

RingCentral Notifications

6. Click Save.

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