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Integrate Opsgenie with RingCentral

RingCentral logo

What does Opsgenie offer RingCentral users?

Opsgenie has an email integration with RingCentral. Use the integration to send RingCentral alerts to Opsgenie, with detailed information. Opsgenie acts as a dispatcher for RingCentral alerts, determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration.

Functionality of the integration

When a notification condition such as Missed Calls, Voicemail Messages, Received Faxes, Fax Transmission Result, Received Text Messages happens in RingCentral, an alert is created in Opsgenie automatically through the integration.

Add RingCentral Integration in Opsgenie

  1. Go to Settings → Integrations. Search for RingCentral and select Add

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of RingCentral alerts using the Responders field. Autocomplete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the email address.

4. Click Save Integration.

RingCentral integration

Configuration in RingCentral

  1. In RingCentral navigate to Settings.

RingCentral settings

2. From left side menu choose Messages & Notifications.

RingCentral Messages and Notifications

3. Click on the Notifications tab which is on the bottom of the form.

RingCentral Notification tab

4. Choose the notifications to receive.

5. Paste the email address copied in the first step to the "Email" field in the "Send notifications to" tab.

RingCentral Notifications

6. Click Save.

Last modified on Aug 3, 2021
Cached at 2:59 AM on Oct 27, 2021 |

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