Integrate Opsgenie with RingCentral

What does Opsgenie offer RingCentral users?

Opsgenie has an email integration with RingCentral. Use the integration to send RingCentral alerts to Opsgenie, with detailed information. Opsgenie acts as a dispatcher for RingCentral alerts, determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration.

Functionality of the integration

When a notification condition such as Missed Calls, Voicemail Messages, Received Faxes, Fax Transmission Result, Received Text Messages happens in RingCentral, an alert is created in Opsgenie automatically through the integration.

Add RingCentral Integration in Opsgenie

You can add this integration from your team dashboard

If you're using Opsgenie's Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your plan.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only.

To do that,

Go to your team’s dashboard from Teams,
Select Integrations, and select Add integration.

Follow the rest of the steps to complete the integration.

Go to Settings > Integrations. Search for RingCentral and select Add.
Specify who is notified of RingCentral alerts using the Responders field. Autocomplete suggestions are provided as you type.
Copy the email address.
Select Save Integration.