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Get Opsgenie ready to receive alerts

Add your tools

Before receiving alerts and routing them to your teams, you’ll need to set up your integrations from Settings → Integrations. Opsgenie's Integrations Framework allows Opsgenie's alerting capability to work in conjunction with the most popular monitoring tools.

If you're not an owner or admin within your Opsgenie organization, you cannot create/modify global integrations. However, a team admin can also create/modify integrations that belongs to her/his team.

Teams

Teams are used to create meaningful representations of your organizational structures. You can define any number of teams from the Teams page so that your operational units can deal with the problems using Opsgenie's capabilities. Each team has its own schedules and escalations that are automatically used when alerts are routed. View Who are alert responders for further information about routing alerts to teams and here for further information about team configurations.

If you're not an owner or admin within your Opsgenie organization, you cannot create new teams. If you're a team admin, you can modify the configurations including escalations, schedules and integrations of the team you belong to.

Add schedules

If you're not an owner or admin within your Opsgenie organization, you cannot create/modify global schedules. However, a team admin can also create/modify schedules that belongs to her/his team.Schedules are displayed on each Team's dashboard under the On-call tab.

Opsgenie schedules are used to determine who is on-call at any given time. Schedules can be defined via the On-Call Schedules section of your Team's dashboard, under the On-call tab. You can refer to the Schedules and Rotations document for further information about schedules.

Escalate alerts

If you're not an owner or admin within your Opsgenie organization, you cannot create/modify global escalations. However, a team admin can also create/modify escalations that belongs to her/his team.

Escalations are used to notify recipients of each rule according to the given order and timeline to notify users in a desired order. After an escalation is added as a recipient to an alert, the escalation rules will notify their recipients when the specified time is over and the state of the alert meets the specified condition. You can refer to the Escalations document for further information. Escalations can be created/edited via the Team dashboard, under the On-call tab.

An image showing an escalation policy in Opsgenie's team dashboard.

Groups

Groups are Deprecated

Keep in mind the group feature is only available for older customers.

If you're not an owner or admin within your Opsgenie organization, you cannot create/modify groups.

Groups are basically list of users. Groups can be specified as standalone recipients for alerts and, when this is the case, all members are notified at the same time. If there is no need to know who is on-call at a given time and there is also no need for a time-based notification order, groups can be a simple solution for your organizational units. Groups can be created/edited via the Groups page.

Create alert policies and maintenance

If you're not an owner or admin within your Opsgenie organization, you cannot create/modify policies and maintenance.

Alert policies are used to modify alert content during alert creation, or apply rules to control how and when alert notifications may be sent to users. Policies directly affect your Alert Notifications Flow.

Maintenance provides the ability to enable or disable multiple alert policies/ integrations with a single entry.

 

Last modified on Mar 24, 2021
Cached at 7:26 AM on Jul 28, 2021 |

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