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Integrate Opsgenie with Workato

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What does Opsgenie offer Workato users?

Use Opsgenie’s Workato Integration to forward Workato alerts to Opsgenie. Opsgenie determines the right people to notify based on on-call schedules – using email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the Integration

When an Opsgenie action occurs in Workato, an alert is created in Opsgenie through the integration.

Add Workato Integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

  1. Go to Teams and select your team.

  2. Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

  1. Go to Settings > Integrations. Search for Workato and select Add

  2. Specify who is notified of Workato alerts using the Responders field. Auto-complete suggestions are provided as you type.

  3. Copy the API Key.

  4. Select Save Integration.

Configuration in Workato

  1. Open the Opsgenie Adapter in Workato Developer Marketplace.

  2. Click the green Install this adapter button at the right top of the page.

  3. Open App Connections in Workato and click Create a new connection.

  4. Choose "Opsgenie" from the dropdown list.

  5. Name the connection and paste the Opsgenie API Key copied previously into the API Key field.

  6. After establishing a connection, use recipes to create Opsgenie alerts.

Additional Help