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Integrate Opsgenie with Autotask AEM

Autotask AEM logo

What does Opsgenie offer to Autotask AEM users?

Opsgenie has an email integration with Autotask AEM. Use the integration to send Autotask AEM alerts to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for Autotask AEM alerts, determines the right people to notify based on on-call schedules– notifies email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When an alert is created in Autotask AEM, an alert is also created in Opsgenie automatically through the integration.

Add Autotask AEM Integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

  1. Go to Teams and select your team.

  2. Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

  1. Go to Settings > Integrations. Search for Autotask AEM and select Add

  2. Specify who is notified of Autotask AEM alerts using the Responders field. Autocomplete suggestions are provided as you type.

  3. Copy the email address.

  4. Select Save Integration.

Configuration in Autotask AEM

  1. In Autotask AEM navigate to Account > Policies.

AEM account

2. From the "Policies" list, choose the desired alert source.

AEM account policy

3. In the opening page from "Monitors" tab, edit the desired Monitor to receive alerts from or add a new monitor.

AEM policy monitor

4. After choosing the "Monitor Type" and setting "Monitor Details" up, access the Response Details tab.

5. Tick the checkbox saying Email the following recipients.

6. Add the following to the Additional Recipients:

  • Opsgenie to Name field and

  • The e-mail address copied from integration configuration page to Address field.

  • Choose Text for Type and Save.

  • Add the following to the Subject Line:
    [hostname] | [description] | [sitename] | [category] | [type] | [alert] | [os] | [lastuser] | [ipaddress]

7. Click Next and finish creating the monitor.

AEM update a monitor

8. Click Save and on the next screen, click Push Changes to update policy.

AEM account

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