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Integrate Opsgenie with Autotask AEM

Autotask AEM logo

What does Opsgenie offer to Autotask AEM users?

Opsgenie has an email integration with Autotask AEM. Use the integration to send Autotask AEM alerts to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for Autotask AEM alerts, determines the right people to notify based on on-call schedules– notifies email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When an alert is created in Autotask AEM, an alert is also created in Opsgenie automatically through the integration.

Add Autotask AEM Integration in Opsgenie

  1. Go to Settings → Integrations. Search for Autotask AEM and select Add

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of Autotask AEM alerts using the Responders field. Autocomplete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the email address.

4. Click on Save Integration.

Autotask AEM integration

Configuration in Autotask AEM

  1. In Autotask AEM navigate to Account > Policies.

AEM account

2. From the "Policies" list, choose the desired alert source.

AEM account policy

3. In the opening page from "Monitors" tab, edit the desired Monitor to receive alerts from or add a new monitor.

AEM policy monitor

4. After choosing the "Monitor Type" and setting "Monitor Details" up, access the Response Details tab.

5. Tick the checkbox saying Email the following recipients.

6. Add the following to the Additional Recipients:

  • Opsgenie to Name field and

  • The e-mail address copied from integration configuration page to Address field.

  • Choose Text for Type and Save.

  • Add the following to the Subject Line:
    [hostname] | [description] | [sitename] | [category] | [type] | [alert] | [os] | [lastuser] | [ipaddress]

7. Click Next and finish creating the monitor.

AEM update a monitor

8. Click Save and on the next screen, click Push Changes to update policy.

AEM account
Last modified on Aug 3, 2021
Cached at 8:00 PM on Oct 27, 2021 |

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