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Integrate Opsgenie with Site24x7

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What does Opsgenie offer Site24x7 users?

Opsgenie has a webhook integration with Site24x7. Use the integration to send Site24x7 alerts to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for Site24x7 alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in Site24x7, an alert is also created in Opsgenie automatically through the integration.

  • When the status of the alert is up again, the related alert is automatically closed in Opsgenie.

This document describes how to configure the integration and details of data that Opsgenie receives from Site24x7.

Configuring Opsgenie side of the integration

  1. Go to Opsgenie's Site24x7 Integration page.

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of Site24x7 alerts using the Teams field. Auto-complete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the API URL.

4. Click Save Integration.

Site24x7 Integration Settings

Configuring Site24x7 side

  1. In Site24x7, go to the Admin page and select "Third Party Integration".

  2. Click Webhooks to set up a webhook-based integration.

  3. Paste the URL copied previously into "Hook URL" field.

  4. Select "POST" as HTTP Method.

  5. Make sure "Send Incident Parameters" is checked.

  6. Make sure "Post as JSON" is checked.

  7. The integration level must contain the desired monitor(s) in order to use the Opsgenie Site24x7 integration.

  8. Click Save.

Site24x7 webhook

Sample payload sent from Site24x7 to Opsgenie

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 { "tags": "prod, critical", "INCIDENT_REASON": "Response time from Miami - US exceeded 2000 ms.", "STATUS": "TROUBLE", "MONITORURL": "http://www.nexusguard.com", "INCIDENT_TIME": "May 6, 2015 9:25 AM HKT", "MONITORNAME": "www.nexusguard.com", "FAILED_LOCATIONS": "California-US,NewYork-US,LosAngeles-US,London-UK,Miami-US", "MONITORTYPE": "URL", "INCIDENT_TIME_ISO": "2015-15-06T09:25:25-0800", "MONITOR_DASHBOARD_LINK": "https://www.site24x7.com/app/client#/home/monitors/254XXXXXXXXXX5203/Summary", "MONITOR_ID": "254XXXXXXXX3", "POLLFREQUENCY": 15, "RCA_LINK": "https://www.site24x7.com/rca.do?XXXXXXXXXXXXXXXXXXXXXXXX%2BuYuZG5OO3TFi771h4%XXXXXXXXXXXXXXXX13d%2F4nD%2Bat2OCY%3D", "TIMEZONE": "US/Pacific" }

This payload is parsed by Opsgenie as:

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 [ "incident_reason": "Response time from Miami - US exceeded 2000 ms.", "status": "TROUBLE", "monitor_url": "http://www.nexusguard.com", "incident_time": "May 6, 2015 9:25 AM HKT", "incident_time_iso": "2015-15-06T09:25:25-0800", "monitor_name": "www.nexusguard.com", "monitor_id": "254XXXXXXXX3", "rca_link":"https://www.site24x7.com/rca.do?XXXXXXXXXXXXXXXXXXXXXXXX%2BuYuZG5OO3TFi771h4%XXXXXXXXXXXXXXXX13d%2F4nD%2Bat2OCY%3D", "monitor_dashboard_link":"https://www.site24x7.com/app/client#/home/monitors/254XXXXXXXXXX5203/Summary", "failed_locations": "California-US,NewYork-US,LosAngeles-US,London-UK,Miami-US", "timezone":"US/Pacific", "pollfrequency":"15", "monitor_type": "URL", "tags": ["prod", "critical"] ]

Sample alert

Site24x7 sample alert

 

Last modified on Feb 8, 2021
Cached at 6:21 AM on Jul 27, 2021 |

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