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Integrate Opsgenie with Site24x7

Site24x7 logo

What does Opsgenie offer Site24x7 users?

Opsgenie has a webhook integration with Site24x7. Use the integration to send Site24x7 alerts to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for Site24x7 alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in Site24x7, an alert is also created in Opsgenie automatically through the integration.

  • When the status of the alert is up again, the related alert is automatically closed in Opsgenie.

This document describes how to configure the integration and details of data that Opsgenie receives from Site24x7.

Configuring Opsgenie side of the integration

You can add this integration from your team dashboard

If you're using Opsgenie's Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your plan.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only.

To do that,

  1. Go to your team’s dashboard from Teams,

  2. Select Integrations, and select Add integration.

Follow the rest of the steps to complete the integration.

  1. Go to Settings > Integrations. Search for Site24x7 and select Add

  2. Specify who is notified of Site24x7 alerts using the Responders field. Auto-complete suggestions are provided as you type.

  3. Copy the API URL.

  4. Select Save Integration.

Configuring Site24x7 side

  1. In Site24x7, go to the Admin page and select "Third Party Integration".

  2. Click Webhooks to set up a webhook-based integration.

  3. Paste the URL copied previously into "Hook URL" field.

  4. Select "POST" as HTTP Method.

  5. Make sure "Send Incident Parameters" is checked.

  6. Make sure "Post as JSON" is checked.

  7. The integration level must contain the desired monitor(s) in order to use the Opsgenie Site24x7 integration.

  8. Click Save.

Site24x7 webhook

Sample payload sent from Site24x7 to Opsgenie

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 { "tags": "prod, critical", "INCIDENT_REASON": "Response time from Miami - US exceeded 2000 ms.", "STATUS": "TROUBLE", "MONITORURL": "http://www.nexusguard.com", "INCIDENT_TIME": "May 6, 2015 9:25 AM HKT", "MONITORNAME": "www.nexusguard.com", "FAILED_LOCATIONS": "California-US,NewYork-US,LosAngeles-US,London-UK,Miami-US", "MONITORTYPE": "URL", "INCIDENT_TIME_ISO": "2015-15-06T09:25:25-0800", "MONITOR_DASHBOARD_LINK": "https://www.site24x7.com/app/client#/home/monitors/254XXXXXXXXXX5203/Summary", "MONITOR_ID": "254XXXXXXXX3", "POLLFREQUENCY": 15, "RCA_LINK": "https://www.site24x7.com/rca.do?XXXXXXXXXXXXXXXXXXXXXXXX%2BuYuZG5OO3TFi771h4%XXXXXXXXXXXXXXXX13d%2F4nD%2Bat2OCY%3D", "TIMEZONE": "US/Pacific" }

This payload is parsed by Opsgenie as:

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 [ "incident_reason": "Response time from Miami - US exceeded 2000 ms.", "status": "TROUBLE", "monitor_url": "http://www.nexusguard.com", "incident_time": "May 6, 2015 9:25 AM HKT", "incident_time_iso": "2015-15-06T09:25:25-0800", "monitor_name": "www.nexusguard.com", "monitor_id": "254XXXXXXXX3", "rca_link":"https://www.site24x7.com/rca.do?XXXXXXXXXXXXXXXXXXXXXXXX%2BuYuZG5OO3TFi771h4%XXXXXXXXXXXXXXXX13d%2F4nD%2Bat2OCY%3D", "monitor_dashboard_link":"https://www.site24x7.com/app/client#/home/monitors/254XXXXXXXXXX5203/Summary", "failed_locations": "California-US,NewYork-US,LosAngeles-US,London-UK,Miami-US", "timezone":"US/Pacific", "pollfrequency":"15", "monitor_type": "URL", "tags": ["prod", "critical"] ]

 

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