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Integrate Opsgenie with Track-It!

Track-It! logo

What does Opsgenie offer Track-It! users?

Track-It! sends notifications of new alerts. With Sentry's Integration, Opsgenie acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in Opsgenie, a workflow is created in Track-It!.

  • When users acknowledge, unacknowledge etc. an alert in Opsgenie, this action is added as a note to the related workflow in Track-It!.

  • When users add a note to alerts in Opsgenie, add note info is sent to Track-It!.

  • When the alert is closed in Opsgenie, the related workflow is closed in Track-It!.

OEC subscribes to alert actions in Opsgenie and reflects these actions on the Track-It! flow so that notifications are sent for Opsgenie alerts.

Add Track-It! integration in Opsgenie

  1. Go to Opsgenie Track-It! Integration page to add Track-It! integration in Opsgenie.

  2. Copy the API key. This key is used by OEC to authenticate with Opsgenie.

  3. Click Save Integration.

Track-It! integration settings

Configure Opsgenie to Track-It! Integration

Use Opsgenie’s OEC and the Track-It! script to send alert actions to Track-It! flow. This enables deployment of your own scripts/ability to modify the ones provided and execute customized actions on Zenoss.

To use the Track-It! integration package, follow the steps in the sections below through the end.

Download the latest version of OEC

To download the latest version of Track-It package, please use readme file of oec-scripts repository.

  • Extract the .zip package and move the extracted folder named Opsgenie to the path C:\opsgenie\oec

The package that you downloaded also includes OEC utility and the script that is need to be run by OEC.

To be able to execute actions in Track-It!, OEC gets the configuration parameters from the configuration file. The configuration file can be found under /home/opsgenie/oec/conf/config.json

For create action you need to use createTrackitWorkflow.py and for other actions use actionExecutor.py scripts.

In order to use this feature "Send Alert Actions To Track-It!" checkbox should be enabled in Opsgenie Track-It! Integration.

Configuration Parameters

 

Location

apiKey

Track-It! integration API Key. Copy the API Key from the Track-It! Integration page and paste it to apiKey field in conf file.

/home/opsgenie/oec/conf/config.json

url

Service name for the Track-It! server you are using. This url will be used to create a connection with your Track-It! Web server.

/home/opsgenie/oec/conf/config.json

login

Username that you are using during login to your Track-It! Web server.

/home/opsgenie/oec/conf/config.json

password

Password that you are using during login to your Track-It! Web server.

/home/opsgenie/oec/conf/config.json



Last modified on Apr 9, 2021
Cached at 9:03 PM on Apr 10, 2021 |

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