• Products
  • Get started
  • Documentation
  • Resources

Integrate Opsgenie with Neustar

Neustar logo

What does Opsgenie offer Neustar WPM users?

Opsgenie has an email integration with Neustar WPM. Use the integration to send Neustar WPM alerts to Opsgenie’s API with detailed information. Opsgenie acts as a dispatcher for Neustar WPM alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration and details of data that Opsgenie receives from Neustar WPM.

Functionality of the integration

When an alert is created via alerting mechanism in Neustar WPM added to Opsgenie integration, an alert is also created in Opsgenie automatically through the integration.

Configuring Opsgenie side of the integration

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

  1. Go to Teams and select your team.

  2. Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

  1. Go to Settings > Integrations. Search for Neustar and select Add

  2. Copy the email address field for configuring Neustar WPM with this integration.

  3. Specify who is notified of Neustar alerts using the Responders field. Auto-complete suggestions are provided as you type.

  4. Select Save Integration.

Configuration in Neustar

  1. In Neustar Web Performance Monitoring(WPM), open Alerting Overview from the dropdown menu under "Alerting" tab.

Neustar alerting

2. Click Create Policy in "Overview" tab.

Neustar overview

3. Select "API" as Policy and click Create Policy.

Neustar alert policy

4. Fill in the "Name" and "Emails" field. Paste into Emails field.

5. Click Advanced at the the top of the form.

Neustar Advanced Alert Policy

6. Click Save at the top of the form.

Neustar Save Alert Policy

Use the newly created policy in related monitors.

Still need help?

The Atlassian Community is here for you.