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Create an incident template

Incident templates are only available on Enterprise plan.

Creating an Incident based on a template can save time filling out form fields —  and helps standardize response flows for different kinds of Incidents. Perform the following actions to design an Incident using an Incident Template.

  • Create an appropriate Incident Template in advance to design an Incident using an Incident Template.

Design an Incident Template

  • Access the Settings from side menu, then navigate to the Incident Configurations section.

  • Click Add incident template button:

  • In the dialogue box that appears, fill out the fields

Keep in mind that this is a template used in the future for similar Incidents impacting the selected services. Use best judgment on what information would be best suited to come pre-filled. Build off the template when an actual Incident is created.

  • Define a conference bridge and tag the incident to be as proactive as possible later when an Incident needs to be responded to

  • Specify whether Stakeholders get notified and if so, what message and description they receive

Keep in mind that Incident Template names are unique across global level. That means you should give unique names to the templates created in the same Opsgenie account.

Incident Template Actions

Once created, templates can be edited, deleted, and new functionality allows you to clone Incident templates configured under Services. Clone your existing Incident templates to make minor changes as needed instead of creating an entirely new template.

To Design an Incident Using an Incident Template

  • On the Incident Dashboard, click Create

  • On the right corner, click Apply template option and select one of the templates.

  • Related fields will be auto-filled. Enter your own choices to manually override auto-filled information.

  • Click Create

Additional Help