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Integrate Opsgenie with Dynatrace Webhook (v2)

Dynatrace logo

What does Opsgenie offers Dynatrace users?

Use Opsgenie’s Dynatrace integration to send alerts to Opsgenie API with detailed information. Opsgenie acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created on Dynatrace, an alert is created in Opsgenie, and when the alert is resolved on Dynatrace, the alert is closed in Opsgenie automatically through the integration.

  • Use available placeholders of Dynatrace alerts to configure the alert details in Opsgenie.

Add Dynatrace Integration in Opsgenie

  1. Go to Opsgenie Dynatrace (V2) Integration page.

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified for Dynatrace alerts using the Teams field. Auto-complete suggestions are provided as you type.

An alternative for Step 1) and Step 2) is to add the integration from the Team Dashboard of the team which will own the integration. To add an integration directly to a team, navigate to the Team Dashboard and open Integrations tab. Click Add Integration and select the integration that you would like to add.

3. Copy the API URL.

4. Click Save Integration.

Dynatrace integration

Remember to save the integration before attempting a test run - the Dynatrace integration must be saved on the user's end before it is able to be tested.

Configuration in Dynatrace

  1. In Dynatrace app, open Settings > Integration > Problem Notifications.

  2. Click Set up notifications.

Set up notifications

3. Click Custom Integration.

Custom integration

4. Paste to Webhook URL field.

5. Populate other fields, send test notification, then save the Integration.

Set up custom integration

 

Last modified on Feb 16, 2021
Cached at 12:02 AM on Apr 13, 2021 |

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