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Integrate Opsgenie with Solarwinds MSP N-Central
What does Opsgenie offer SolarWinds® MSP N-central users?
Use Opsgenie’s SolarWinds® MSP N-central integration to send SolarWinds issues to Opsgenie with detailed information. Opsgenie acts as a dispatcher for SolarWinds® MSP N-central alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the integration
When an issue is created in SolarWinds® MSP N-central, an alert is created in Opsgenie automatically through the integration.
When the issue's state turned back to Normal in SolarWinds® MSP N-central, the related alert is closed in Opsgenie automatically.
When the issue is acknowledged in SolarWinds® MSP N-central, the related alert is acknowledged in Opsgenie automatically.
Add SolarWinds® MSP N-central Integration in Opsgenie
You can add this integration from your team dashboard
If you're using Opsgenie's Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your plan.
Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only.
To do that,
Go to your team’s dashboard from Teams,
Select Integrations, and select Add integration.
Follow the rest of the steps to complete the integration.
Go to Settings > Integrations. Search for SolarWinds® MSP N-central and select Add.
Specify who is notified of SolarWinds® MSP N-central alerts using the Responders field. Auto-complete suggestions are provided as you type.
Copy the API URL.
Select Save Integration.
Configuration in SolarWinds® MSP N-central
In SolarWinds® MSP N-central, click the user icon on the top menu to navigate to the "Modify User" page.
2. Select User Details.
3. Select Notification Method.
4. Click Add then select Third Party Integration - HTTP as the notification method.
5. Paste the API URL to the "Target URL" field.
6. Click Save.
Integration via OEC
Use Opsgenie’s OEC and the SolarWinds® MSP N-central script to update alerts on SolarWinds® MSP N-central. This enables deployment of your own scripts/ability to modify the ones provided and execute customized actions on Splunk.
To use the SolarWinds® MSP N-central integration package, follow the steps in the sections below through the end.
Download the latest version of OEC
To download the latest version of Solarwinds MSP N-Central package, please use readme file of oec-scripts repository.
Installation
For Windows
Unzip Opsgenie integration zip file which contains OEC package into a directory (C:\opsgenie\oec is the preferred path.) Follow the instructions here to install OEC on Windows.
In order to learn more about how to run OEC you can refer to the Running OEC documentation.
To be able to execute actions in SolarWinds® MSP N-central, OEC gets the configuration parameters from the configuration file. The configuration file can be found under the directory where the zip file is extracted. As per the above instructions for Windows, it is C:\opsgenie\oec\config.json
Configuring SolarWinds® MSP N-central Integration for OEC
In order to learn more about how to run OEC you can refer to the Running OEC documentation.
To be able to execute actions in SolarWinds® MSP N-central, OEC gets the configuration parameters from the configuration file.
OEC Configuration
In order to learn more about how to run OEC you can refer to the Running OEC documentation.
To be able to execute actions in SolarWinds® MSP N-central, OEC gets the configuration parameters from the configuration file.
Parameter | Description | Mandatory to Fill |
|---|---|---|
apiKey | Copy the API key from the SolarWinds® MSP N-centralintegration you've created above | Yes |
username | Your SolarWinds® MSP N-central username | No |
password | Your SolarWinds® MSP N-central password | No |
url | SolarWinds® MSP N-central url | No |
Sample parameters sent to OEC
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{
"type":"SolarwindsMSPNcentral",
"alertId":"0e321daf-6532-4277-a61c-83d90dea9969",
"customerId":"d17aae0e-7730-4788-bbd5-a306816287d3",
"action":"Acknowledge",
"mappedActionV2":
{
"name":"acknowledgeNotification",
"extraField":""
},
"integrationId":"2bdcf8c9-a423-4efd-957c-07ee7de236ea",
"integrationName":"Dynatrace AppMon",
"integrationType":"DynatraceAppMon",
"sendViaOEC":true,
"activeNotificationTriggerId":"",
"userName":"",
"password":"",
"url":"",
"alias":"b324f7e2-c747-47bb-83d5-17b6a8eafaf8"
}
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