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Integrate Opsgenie with Solarwinds MSP N-Central

Solarwinds MSP logo

What does Opsgenie offer SolarWinds® MSP N-central users?

Use Opsgenie’s SolarWinds® MSP N-central integration to send SolarWinds issues to Opsgenie with detailed information. Opsgenie acts as a dispatcher for SolarWinds® MSP N-central alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an issue is created in SolarWinds® MSP N-central, an alert is created in Opsgenie automatically through the integration.

  • When the issue's state turned back to Normal in SolarWinds® MSP N-central, the related alert is closed in Opsgenie automatically.

  • When the issue is acknowledged in SolarWinds® MSP N-central, the related alert is acknowledged in Opsgenie automatically.

Add SolarWinds® MSP N-central Integration in Opsgenie

  1. Go to Opsgenie’s SolarWinds® MSP N-central Integration page.

  2. Specify who is notified of SolarWinds® MSP N-central alerts using the Teams field. Auto-complete suggestions are provided as you type.

  3. Copy the API URL.

  4. Click Save Integration.

Solarwinds MSP N-Central integration settings

Configuration in SolarWinds® MSP N-central

  1. In SolarWinds® MSP N-central, click the user icon on the top menu to navigate to the "Modify User" page.

Solarwinds MSP Modify User

2. Select User Details.

3. Select Notification Method.

4. Click Add then select Third Party Integration - HTTP as the notification method.

5. Paste the API URL to the "Target URL" field.

6. Click Save.

Solarwinds MSP Configure User Notification Method

Integration via OEC

Use Opsgenie’s OEC and the SolarWinds® MSP N-central script to update alerts on SolarWinds® MSP N-central. This enables deployment of your own scripts/ability to modify the ones provided and execute customized actions on Splunk.

To use the SolarWinds® MSP N-central integration package, follow the steps in the sections below through the end.

Download the latest version of OEC

To download the latest version of Solarwinds MSP N-Central package, please use readme file of oec-scripts repository.

Installation

For Windows

  • Unzip Opsgenie integration zip file which contains OEC package into a directory (C:\opsgenie\oec is the preferred path.) Follow the instructions here to install OEC on Windows.

  • In order to learn more about how to run OEC you can refer to the Running OEC documentation.

To be able to execute actions in SolarWinds® MSP N-central, OEC gets the configuration parameters from the configuration file. The configuration file can be found under the directory where the zip file is extracted. As per the above instructions for Windows, it is C:\opsgenie\oec\config.json

Configuring SolarWinds® MSP N-central Integration for OEC

To be able to execute actions in SolarWinds® MSP N-central, OEC gets the configuration parameters from the configuration file.

Solarwinds MSP Send Via OEC

OEC Configuration

To be able to execute actions in SolarWinds® MSP N-central, OEC gets the configuration parameters from the configuration file.

Parameter

Description

Mandatory to Fill

apiKey

Copy the API key from the SolarWinds® MSP N-centralintegration you've created above

Yes

username

Your SolarWinds® MSP N-central username

No

password

Your SolarWinds® MSP N-central password

No

url

SolarWinds® MSP N-central url

No

Sample parameters sent to OEC

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 { "type":"SolarwindsMSPNcentral", "alertId":"0e321daf-6532-4277-a61c-83d90dea9969", "customerId":"d17aae0e-7730-4788-bbd5-a306816287d3", "action":"Acknowledge", "mappedActionV2": { "name":"acknowledgeNotification", "extraField":"" }, "integrationId":"2bdcf8c9-a423-4efd-957c-07ee7de236ea", "integrationName":"Dynatrace AppMon", "integrationType":"DynatraceAppMon", "sendViaOEC":true, "activeNotificationTriggerId":"", "userName":"", "password":"", "url":"", "alias":"b324f7e2-c747-47bb-83d5-17b6a8eafaf8" }

 

Last modified on Apr 9, 2021
Cached at 8:54 PM on May 8, 2021 |

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