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Integrate Opsgenie with ConnectWise Automate (API)

ConnectWise Automate logo

What does Opsgenie offer ConnectWise Automate users?

Use Opsgenie’s ConnectWise Automate Integration to forward ConnectWise Automate alerts to Opsgenie. Opsgenie determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

  • When an alert is created in ConnectWise Automate, it creates an alert in Opsgenie.

  • When the alert is closed in ConnectWise Automate, the Opsgenie alert is closed as well.

Add ConnectWise Automate Integration in Opsgenie

  1. Go to Opsgenie's ConnectWise Automate (API) Integration page.

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified for ConnectWise Automate alerts using the Teams field. Autocomplete suggestions are provided as you type.

An alternative for Step 1) and Step 2) is to add the integration from the Team Dashboard of the team which will own the integration. To add an integration directly to a team, navigate to the Team Dashboard and open Integrations tab. Click Add Integration and select the integration that you would like to add.

3. Copy the API Key.

4. Click Save Integration.

ConnectWise Automate integration

Configuration in ConnectWise Automate

  1. In ConnectWise Automate, access System > General > Import then select XML Expansion and select this script file to import.

  2. Navigate to Automation > Scripts > View Scripts to configure the imported script, then open the Opsgenie Alert script which is under the Software folder.

  3. Navigate to the Globals and Parameters tab, change apiKey's value with the API key from integration page at Opsgenie.
    Optional: If you are using Opsgenie in EU, replace eu variable with "True"

ConnectWise alert

4. From the System > Configuration, select Dashboard > Management > Alert Templates.

5. To add a new template, click New Template.

ConnectWise Automate new template

6. Enter the Name of the alert template. This field is required in order to save and add alerts.

7. Enter any Comments for this alert template. This field is optional.

8. Click Add Alerts to add new alerts to this template.

ConnectWise Automate template settings

9. Select New Alert.

ConnectWise Automate new alert

10. Select Script for both Warning and Error from Alert Actions.

11. Select Software\Opsgenie Alert as a Script Action.

ConnectWise Automate alert item settings

12. Click Save.

Last modified on Jan 11, 2021
Cached at 10:54 PM on Apr 14, 2021 |

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