Learn how to configure your profile, get notifications from Opsgenie and view on-call schedules.
Resolve an Incident
Marks the incident as resolved. The Resolved state indicates that there are still post incident actions needed. For example, status pages or stakeholders may need to be updated. Resolving an incident Acks all underlying Responder Alerts.
When an incident is closed or resolved, Opsgenie's Post Incident Analysis Reports can be accessed by clicking into the details of the closed/resolved incident. This feature is only available for Enterprise plan.
Reopen an Incident
Resolved incidents can be reopened. Reopening an incident Unacks all underlying Responder Alerts except the closed or deleted alerts.
If a responder alert is closed or deleted, there will be no impact when the incident is reopened.