• Products
  • Get started
  • Documentation
  • Resources

Navigate the incidents list

Opsgenie's incidents page lists the incidents that are visible to a user.

You may click on the incident message to access the incident detail.

Incident page

Other ways to view an incident list

Click on the settings icon on the right side of the header to choose another display for the incident list. You can choose to list the incidents with comfort, cozy, or lite view.

View options

Saved searches

You can filter the incidents quickly with the prebuilt search options, which are located on the to left sidebar of the incidents page. The prebuilt search filters are:

All: Lists all the incidents whether their statuses are open, resolved, and closed.

Open: This is the default view for the incident list. This option brings the incidents that are open or re-opened (resolved before).

Closed: Lists the incidents with closed status.

Resolved: Lists the incidents with resolved status.

Easy searching

When on the incidents page, click on the tag of an incident to list all incidents that have the same tag. Similarly, you can click on the team title to list all incidents related to that team.

Custom saved searches

You can create your custom searches by clicking on the Save button on the top-right of the query bar. Custom searches are based on incident attributes. For example, listing the incidents with a particular tag, or incidents owned by a specific team. Enter the attribute on the query bar and click on the Search button to list incidents according to your custom search. You may add multiple tags by separating attributes with space.

Searches
Save search query

Saving a search

Click Save on the query bar, then enter a name for your custom search, add a description, and select whether you would like to keep it private, share with team(s) or keep it public. Once you click on "Save", your custom search will appear under the Created by me title on the left sidebar.

Incident visibility

Owners and admin users can see all incidents on the incidents page. Users can only see the incidents assigned to them as responders or the ones that are assigned to their team that is owning the service impacted by the incident.

Incident Details

Click on the incident to go to the incident detail screen.

Small screen view

small screen view

Large screen view

Large screen view

The details on the incident screen are:

  • Incident properties: Incident message, TinyID, Team, Service, Status, Priority, etc.

  • Add Tags (+): Add new tags to the incident by clicking the "+" under the incident name and type the tag name.

  • Remove Tags: To remove tags from the incident, click the "x" on the tag.

  • Change Priority: Change the priority of the incident by clicking the icon near to the Incident message.

  • Timeline: The timeline records the history of an incident, from start to finish. Check the Incident Timeline for more details on the timeline.

Actions

Use the drop-downs to perform resolve, close, reopen, or delete actions to the incident. You may also remove existing responders and add stakeholders from the ellipsis menu when on the Incidents page.

Actions
Last modified on Mar 30, 2021
Cached at 3:47 PM on Dec 5, 2021 |

Additional Help