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Integrate Opsgenie with BMC TrueSight

What does Opsgenie offer BMC TrueSight Pulse users?

BMC TrueSight Pulse sends notifications for alarms. With BMC TrueSight Pulse Integration, Opsgenie acts as a dispatcher for these alarms, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When an alert is created in BMC TrueSight Pulse, an alert is created in Opsgenie automatically through the integration.

Add BMC TrueSight Pulse integration in Opsgenie

  1. Go to Opsgenie BMC TrueSight Pulse Integration page.

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of BMC TrueSight Pulse alerts using the Responders field. Auto-complete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the API Key.

4. Click Save Integration.

BMC TrueSight Pulse integration

Configuration in BMC TrueSight Pulse

  1. In BMC TrueSight Pulse, go to Settings -> Actions

  2. Click "Add Action" -> Choose "opsgenie".

BMC TrueSight Pulse settings

3. Set the Action name to Opsgenie and paste the API Key you copied before.

BMC TrueSight Pulse settings

4. Click Save.

5. Go to Settings -> Alarms.

6. Edit an existing alarm or add a new one.

7. Under Actions add an Opsgenie action.

8. Make sure "Notify for every change" to receive notifications for each server in the group, monitored by this alarm.

BMC TrueSight Pulse settings alarm

Sample payload sent from BMC TrueSight Pulse

Create Alert payload:

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 { "alarmName": "CPU usage is high", "status": "TRIGGERED", "metric": { "id": "cpu", "name": "CPU utilization", "type": "percent" }, "affectedServers": { "boundary": { "isSet": true, "hostname": "boundary", "aggregate": "avg", "metric": "CPU utilization", "value": 0.027916727272727274, "threshold": 0.02, "time": 1421887800000, "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu", "text": { "isSet": true, "serverName": "boundary", "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu", "labelHTML": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%", "labelText": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%" } } }, "boundary2": { "isSet": true, "hostname": "boundary2", "aggregate": "avg", "metric": "CPU utilization", "value": 0.027916727272727274, "threshold": 0.02, "time": 1421887800000, "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu", "text": { "isSet": true, "serverName": "boundary2", "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu", "labelHTML": "Server boundary's label", "labelText": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%" } }, "resolvedServers": { "boundary": { "isSet": false, "hostname": "boundary", "aggregate": "avg", "metric": "CPU utilization", "value": 0.004986516666666667, "threshold": 0.02, "time": 1421887380000, "text": { "isSet": false, "serverName": "boundary", "labelHTML": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%", "labelText": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%", "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887380000!cpu" } } } }

This payload is parsed by Opsgenie as:

JSON

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 { "alarmName": "CPU usage is high", "status": "TRIGGERED", "metricId": "cpu", "metricName": "CPU utilization", "type": "percent", "affectedServers": { "boundary": { "isSet": true, "hostname": "boundary", "aggregate": "avg", "metric": "CPU utilization", "value": 0.027916727272727274, "threshold": 0.02, "time": 1421887800000, "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu", "text": { "isSet": true, "serverName": "boundary", "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887800000!cpu", "labelHTML": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%", "labelText": "Server boundary's avg CPU utilization is 2.8% which is greater than the threshold of 2.0%" } } }, "resolvedServers": { "boundary": { "isSet": false, "hostname": "boundary", "aggregate": "avg", "metric": "CPU utilization", "value": 0.004986516666666667, "threshold": 0.02, "time": 1421887380000, "text": { "isSet": false, "serverName": "boundary", "labelHTML": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%", "labelText": "Server boundary's avg CPU utilization has returned to the acceptable 0.5%", "link": "https://premium.boundary.com/home/1829/standard?ival=60&marker=1421887380000!cpu" } } } }

Sample alert

BMC TrueSight Pulse sample alert
Last modified on Jun 18, 2021
Cached at 3:46 PM on Dec 5, 2021 |

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