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Integrate Opsgenie with Twilio

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What does Opsgenie offer Twilio users?

Twilio sends webhooks when its app monitor triggers are fired. Opsgenie offers a Twilio integration that takes triggered notifications and turns them into meaningful and robust Opsgenie alerts. Forward these webhooks to Opsgenie to notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.

Add Twilio integration to Opsgenie

  1. Go to Settings → Integrations. Search for Twilio and select Add

Under the Free and Essentials plans, the tabs under the Team dashboard are limited to Main, Integrations, Members, and Activity Stream.

2. Specify who is notified of Twilio alerts using the Responders field. Auto-complete suggestions are provided as you type.

Did you know that you can also add this integration from your team dashboard? 

If you want your team to be the owner of this integration, add it from your team dashboard. Opsgenie will assign the alerts received through this integration to your team only.

To do that;

  1. Go to Teams,

  2. Find your team and select it to go to your team dashboard,

  3. From your team navigation, select Integrations,

  4. Select Add integration.

3. Copy the integration URL which includes the Opsgenie endpoint as well as the API key.

4. Click Save Integration.

Twilio Integration settings

Configuration in Twilio

  1. On the Twilio Runtime dashboard, from left side menu choose Alert Triggers.

Twilio alert triggers

2. Click Create New Trigger.

Twilio new trigger

3. Populate the "URL" field with the integration URL copied previously when saving the integration.

Twilio Trigger New Webhook

4. Click Save.

5. Alert properties are configured from the Twilio Integration / Advanced Settings page.

6. Now manage Twilio API notifications at Opsgenie and leverage its full alerting functionality.

Last modified on Aug 3, 2021
Cached at 3:38 PM on Oct 18, 2021 |

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