Learn how to configure your profile, get notifications from Opsgenie and view on-call schedules.
What does Opsgenie offer RingCentral Glip users?
has a webhook integration with . Forward alert activity to . Users can find out about all actions performed on alerts without leaving .
This document describes how to configure the integration.
Functionality of the integration
When an alert is created in , a message is also created in automatically through the integration.
When alert is updated(closed, acknowledged, assigned etc.) in , a message is also created in automatically through the integration.
Add RingCentral Glip Integration in Opsgenie
This integration is only available with Standard and Enterprise plans in Opsgenie, and Premium and Enterprise plans in Jira Service Management.
Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.
Go to . Search for and select Add.
Specify who is notified of alerts using the Responders field. Autocomplete suggestions are provided as you type.
Paste the link copied from RingCentral.
Select Save Integration.
Configuration in RingCentral Glip
In choose Integrations from the bottom of the left side menu.
2. From the integration list, choose Opsgenie.
3. From the opening message box choose a conversation or create a new team.
4. In the "Integration Details" copy the Glip Webhook URL. Paste this URL to the Glip Webhook URL field of Integration configuration page.