Services after migration
The core concept of services remains in Jira Service Management and Compass, but there are key differences in how they are managed after migrating from Opsgenie. While most functionality remains similar, there are changes in service creation, updates, and syncing behaviors that users need to be aware of.
Migration summary
Are services available in all Jira Service Management and Compass plans?
Yes, services exist in both Jira Service Management and Compass. However, how they are managed differs depending on the destination product.
Are services auto-synced after migration?
For Jira Service Management: Opsgenie services are synced with Jira Service Management’s Service Registry.
For Compass: Opsgenie services are synced as Compass components.
Are there required actions for full workflow parity?
Yes. External services are no longer supported as a separate category and will be listed as regular services both in Jira Service Management and Compass until Opsgenie is permanently turned off.
Services in Jira Service Management
In Jira Service Management, services are managed within the Service registry, where users can access and modify both internal and external services. All Opsgenie services are automatically synced to Jira Service Management, meaning no manual migration is required.
You can view your services from Projects > Service project > Operations > Services.
External services are no longer a separate category in Jira Service Management. Instead, they are listed as regular services in the Service registry until Opsgenie is permanently turned off. Additionally, services in Jira Service Management are fully integrated with incident, change, and problem management workflows, ensuring a smooth transition for IT teams.
Read more about services in Jira Service Management
Services in Compass
In Compass, Opsgenie services are mapped to Compass components. These migrated services are set to Tier 3 by default, but users can manually adjust them as needed. Your teams and tags will also appear in components as they did for services in Opsgenie.
Just like Jira Service Management, Compass doesn’t support external services. Any of your external services from Opsgenie will be moved as components, same as internal services.
If you have Jira Service Management in your Atlassian site, your components and services in Jira Service Management will be in sync.
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