Maintenance after migration
Maintenance policies in Opsgenie were previously managed as a policy. After migration, maintenance is now a standalone feature in Jira Service Management, allowing users to manage maintenance plans more efficiently at both the global and team levels.
Migration summary
Is maintenance available in all Jira Service Management plans?
Yes, maintenance is available across all plans with no loss of functionality.
Is maintenance automatically migrated?
Yes, all existing maintenance policies from Opsgenie are automatically synced to Jira Service Management.
Are there required actions for full workflow parity?
No, maintenance is mapped directly to Jira Service Management without requiring manual reconfiguration or workarounds.
Maintenance in Jira Service Management
In Jira Service Management, maintenance is now a standalone feature rather than being categorized as a policy. It can be managed at both the global level and the team level.
Global maintenance plans can be configured from Operations > General configuration > Maintenance.
Team-based maintenance plans can be managed within each team’s operations.
All previously configured maintenance policies from Opsgenie are fully migrated, and the functionality remains unchanged. You can continue creating maintenance plans as they did before.
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