What to do if Opsgenie migration billing is rejected or expired

Billing request for the Opsgenie migration might be rejected or expired for a few reasons. Whatever the cause, You’ll need to reselect your migration product and plan and schedule the date again. If you previously started a migration demo, you’ll need to set up a new trial.

Potential reasons for a rejected or expired billing request 

Billing requests can be rejected or expire for several reasons, including:

• The billing admin didn’t approve the request before the deadline (24 hours before the migration date).

• The billing admin rejected the request due to incorrect plan selection or pricing concerns.

• The trial site that is created when the Opsgenie Owner scheduled the migration date, wasn’t converted to a paid subscription before the migration date.

• The migration request included incorrect user counts or product details.

Before retrying the migration, contact your billing admin to understand the reason for the rejection or expiration.

Restarting the migration process

If your billing approval was rejected or expired, first confirm the reason with your billing admin and resolve any issues before restarting the migration. Ensure your new migration plan aligns with your team's needs, then reschedule your migration in Settings > Migrate Opsgenie. Once rescheduled, remind your billing admin to approve the request before the deadline. If your migration includes a trial site, make sure it’s converted to a paid plan before the trial period ends to prevent further cancellations.