Get started with Opsgenie as a user
Learn how to configure your profile, get notifications from Opsgenie and view on-call schedules.
Navigate the incidents list
Opsgenie's incidents page lists the incidents that are visible to a user.
You may click on the incident message to access the incident detail.
Other ways to view an incident list
Click on the settings icon on the right side of the header to choose another display for the incident list. You can choose to list the incidents with comfort, cozy, or lite view.
Saved searches
You can filter the incidents quickly with the prebuilt search options, which are located on the to left sidebar of the incidents page. The prebuilt search filters are:
All: Lists all the incidents whether their statuses are open, resolved, and closed.
Open: This is the default view for the incident list. This option brings the incidents that are open or re-opened (resolved before).
Closed: Lists the incidents with closed status.
Resolved: Lists the incidents with resolved status.
Easy searching
When on the incidents page, click on the tag of an incident to list all incidents that have the same tag. Similarly, you can click on the team title to list all incidents related to that team.
Custom saved searches
You can create your custom searches by clicking on the Save button on the top-right of the query bar. Custom searches are based on incident attributes. For example, listing the incidents with a particular tag, or incidents owned by a specific team. Enter the attribute on the query bar and click on the Search button to list incidents according to your custom search. You may add multiple tags by separating attributes with space.
Saving a search
Click Save on the query bar, then enter a name for your custom search, add a description, and select whether you would like to keep it private, share with team(s) or keep it public. Once you click on "Save", your custom search will appear under the Created by me title on the left sidebar.
Incident visibility
People with Owner, Admin, User, and Stakeholder roles on your Opsgenie site can view all incidents. However, Stakeholders can't take any action on the incidents since the incident details page is set to read-only mode for them.
To restrict people's access to incidents, you can create a custom role and disable the See all incidents permission. Learn more about incident permissions.
Incident details
Click on the incident to go to the incident detail screen.
Small screen view
Large screen view
The details on the incident screen are:
Incident properties: Incident message, TinyID, Team, Service, Status, Priority, etc.
Timings: Impact detection (time taken to detect the impact since its start), impact duration (how long the impact lasted for), and elapsed time (time taken to resolve or close the incident since its creation).
Add Tags (+): Add new tags to the incident by clicking the "+" under the incident name and type the tag name.
Remove Tags: To remove tags from the incident, click the "x" on the tag.
Change Priority: Change the priority of the incident by clicking the icon near to the Incident message.
Timeline: The timeline records the history of an incident, from start to finish. Check the Incident Timeline for more details on the timeline.
Actions
Use the drop-downs to perform resolve, close, reopen, or delete actions to the incident. You may also remove existing responders and add stakeholders from the ellipsis menu when on the Incidents page.
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