Integrate Opsgenie with Autotask

What does Opsgenie offer to Autotask users?

Opsgenie has an email integration with Autotask. Use the integration to send Autotask alerts to Opsgenie API with detailed information. Opsgenie acts as a dispatcher for Autotask alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

This document describes how to configure the integration and details of data that Opsgenie receives from Autotask.

Functionality of the integration

When an alert is created in Autotask, an alert is also created in Opsgenie automatically through the integration.

Add Autotask Integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

Go to Settings > Integrations. Search for Autotask and select Add.
Specify who is notified of Autotask alerts using the Responders field. Autocomplete suggestions are provided as you type.
Copy the email address.
Select Save Integration.

Configuration in Autotask

In Autotask, navigate to Mailboxes --> Manage Rules --> Add Rule.
From Action menu choose Create Ticket using ATES.
In Ticket Details paste email address to To*.
Click Add.

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