Create and manage global alert policies
Use global policies to manage the properties of an alert, its life cycle, and its notifications.
End of sales and support for Opsgenie
Atlassian will discontinue new sales of Opsgenie on June 4, 2025 and end support for Opsgenie on April 5, 2027. Read the full announcement and learn about next-generation incident response options via Jira Service Management and Compass.
Create alert policies to control the notification flow
Create and manage team policies
When setting up a team policy, consider that it will only work for the alerts routed to a specific team.
Create and manage maintenance policies
Use maintenance policies to schedule enabling and disabling multiple alert policies at once.
Create and manage notification preferences
Set channels and notification intensity to receive notifications from Opsgenie.
Create a central notification template
A central notification is an easy way to create a shared notification template for all account users.
Add a forwarding rule
Forward your alert notifications to your teammate to cover for you when you're not available.
Send voice and SMS notifications
Get a voice call or SMS from Opsgenie to take action on an alert, learn start and end times of your on-call times and view vCards.
Migrate to new alert and notification policies (Deprecated)
Learn more about the improvements to the alert and notification policies.
How to set alert policies (Deprecated)
What types of alert policies are there in Opsgenie, and how to set them.
Was this helpful?
Still need help?
The Atlassian Community is here for you.