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Opsgenie
Opsgenie Cloud

Documentation

  • Get started with Opsgenie as a user
    • Learn how to use Opsgenie as a user
      • Configure your profile
      • View your on-call schedule
      • View who is on-call
      • How to get your first alert notification
      • Manage alerts through their lifecycle
      • Track user events
    • Get started with Opsgenie as a stakeholder
  • Get started with Opsgenie as an admin
    • Understand the basic admin tasks in Opsgenie
      • Welcome to Opsgenie
      • Read Opsgenie's Quickstart guide
      • Get Opsgenie ready to receive alerts
    • Invite users and manage their roles
      • Add, invite, update, and delete users
      • Learn user roles and permissions
      • Search syntax for users
    • Learn about Opsgenie's integrations
      • Set up an integrated tool
    • Create and manage teams
      • What are teams in Opsgenie?
      • Create a team and add members
      • Configure a team dashboard
    • Build and manage on-call schedules
      • Build an on-call schedule
      • How do escalations work in Opsgenie?
      • Manage on-call schedules and rotations
      • Create an on-call schedule with a daily rotation
      • Create an on-call schedule with weekday/weekend rotation
      • Create an on-call schedule with business and off-hours
      • Override an on-call schedule
  • Make an informed migration decision
    • Plan your Opsgenie migration and schedule your date
      • What to expect from Opsgenie migration?
      • What are my options for migrating from Opsgenie?
      • Set up a migration demo account to test migration
      • Schedule an Opsgenie migration
    • Understand your post-migration tasks
      • Prepare for data migration after scheduling your date
      • What is the migration guide and how to use it
      • Get started with Opsgenie migration as an admin
      • Managing operations in Compass and Jira Service Management at the same time
      • What happens when Opsgenie is turned off?
      • How to manually turn off Opsgenie when ready
    • Migrate Opsgenie when working with an Atlassian partner
      • How migration changes when working with an Atlassian partner
    • Common migration challenges and how to manage them
      • Review and approve billing for Opsgenie migration
      • What to do if Opsgenie migration billing is rejected or expired
      • Why you can’t schedule your Opsgenie migration?
  • Migrate Opsgenie to Jira Service Management
    • What changes when you migrate to Jira Service Management
      • Feature changes and deprecations in Jira Service Management
      • How to switch Opsgenie phone numbers to Twilio
      • Understanding Opsgenie integration changes
  • Migrate Opsgenie to Compass
    • What changes when you migrate to Compass
      • Feature changes and deprecations in Compass
      • Understanding Opsgenie integration changes in Compass
  • How Opsgenie features change after migration
    • Alerts after migration
    • On-call schedules after migration
    • Incident management after migration
    • Services after migration
    • Integrations after migration
    • Alert actions and policies after migration
    • Analytics and reporting after migration
    • Alert notifications after migration
    • Teams after migration
    • Advanced alert configurations after migration
    • Maintenance after migration
    • Incoming call routing after migration
    • Access management after migration
    • Stakeholder management after migration
    • Data encryption after migration
    • Support coverage after migration
    • Opsgenie mobile app after migration
  • Learn how Opsgenie works
    • Supported platforms, time zones, and other references
      • Supported countries for sending SMS and voice calls
      • Integration, OEC, SDK, Android and other download files
      • Outbound traffic static IP list
      • Troubleshoot connectivity issues
      • Time constraints and time zones
      • Supported time zone IDs
      • Supported locale IDs
      • Search logs
      • Supported web browsers
      • What are the limitations of the Essentials plan?
      • Checks to do after an Opsgenie site name change
      • Inbound traffic static IP list
    • Opsgenie's data residency
      • European service region
      • Opsgenie data residency
  • Manage your alerts in Opsgenie
    • Learn about alert management in Opsgenie
      • Navigate the alerts list
      • Search queries for alerts
      • Alert creation flow
      • Alert fields
      • Alert notifications flow
      • What is alert de-duplication?
      • Who are alert responders?
      • Update alert priority level
    • Manage alert lifecycle with alert actions
      • How to use alert actions
      • Acknowledge and unacknowledge an alert
      • Snooze an alert
      • Escalate an alert
      • Close and delete an alert
      • Add a responder to an alert
      • Add a note or attachment to an alert
      • Assign an owner to an alert
      • Set up a custom action for an alert
      • Update an alert's message
      • Update an alert's description
      • Perform bulk actions on alerts
      • Use alert callbacks
    • Create alert policies to control the notification flow
      • Create and manage global alert policies
      • Create and manage team policies
      • Create and manage maintenance policies
      • Create and manage notification preferences
      • Create a central notification template
      • Add a forwarding rule
      • Send voice and SMS notifications
      • Migrate to new alert and notification policies (Deprecated)
      • How to set alert policies (Deprecated)
    • Increase security by encrypting your alert data
      • What is Edge Encryption?
      • Encrypt your alert data with Edge Encryption
  • Integrate Opsgenie with your IT tools
    • Learn how to use Opsgenie's integration framework
      • What are the integration types and actions?
      • What is the ITSM integration flow with Zendesk?
      • Use advanced integration settings
      • Action filters in Opsgenie integrations
      • Dynamic fields in Opsgenie integrations
      • String processing methods in Opsgenie integrations
      • Regular expressions for customizing and filtering alerts
      • HipChat user mapping in Opsgenie
      • Set the priority level of alerts created with integrations
      • The integration framework
    • Integrate Opsgenie with other Atlassian products
      • Integrate Opsgenie with Bitbucket
      • Integrate Opsgenie with Jira Cloud
      • Integrate Opsgenie with Jira
      • Integrate Opsgenie with Jira via AWS Lambda
      • Integrate Opsgenie with Jira Service Management
      • Integrate Opsgenie with another Opsgenie
      • Integrate Opsgenie with Statuspage
      • Integrate Opsgenie with Bamboo
      • Integrate Opsgenie with Jira Service Management Cloud
    • Integrate Opsgenie with your tools
      • Integrate Opsgenie with Airbrake
      • Integrate Opsgenie with Alert Logic
      • Integrate Opsgenie with AlertSite UXM
      • Integrate Opsgenie with Amazon CloudTrail
      • Integrate Opsgenie with Amazon CloudTrail-Amazon CloudWatch
      • Integrate Opsgenie with Amazon CloudWatch
      • Integrate Opsgenie with Amazon CloudWatch Events
      • Integrate Opsgenie with Amazon EC2 Auto Scaling
      • Integrate Opsgenie with Amazon EventBridge
      • Integrate Opsgenie with Amazon RDS
      • Integrate Opsgenie with Amazon Route 53 Health Check
      • Integrate Opsgenie with Amazon SES
      • Integrate Opsgenie with Amazon SNS
      • Integrate Opsgenie with Incoming Amazon SNS
      • Integrate Opsgenie with Outgoing Amazon SNS
      • Integrate Opsgenie with Amazon Security Hub
      • Integrate Opsgenie with Apica Synthetic Monitoring
      • Integrate Opsgenie with APImetrics
      • Integrate Opsgenie with AppDynamics
      • Integrate Opsgenie with AppOptics
      • Integrate Opsgenie with AppSignal
      • Integrate Opsgenie with Atatus
      • Integrate Opsgenie with Autotask
      • Integrate Opsgenie with Autotask AEM
      • Integrate Opsgenie with BigPanda
      • Integrate Opsgenie with Blue Matador
      • Integrate Opsgenie with BMC FootPrints v11
      • Integrate Opsgenie with BMC FootPrints v12
      • Integrate Opsgenie with BMC Remedy
      • Integrate Opsgenie with Remedyforce
      • Integrate Opsgenie with Remedy OnDemand
      • Integrate Opsgenie with BMC TrueSight
      • Integrate Opsgenie with CA Flowdock Chat
      • Integrate Opsgenie with CA Flowdock Team Inbox
      • Integrate Opsgenie with Campfire
      • Integrate Opsgenie with Catchpoint
      • Integrate Opsgenie with Checkmk
      • Integrate Opsgenie with Cherwell
      • Integrate Opsgenie with CircleCI
      • Integrate Opsgenie with Circonus
      • Integrate Opsgenie with CloudMonix
      • Integrate Opsgenie with CloudSploit
      • Integrate Opsgenie with Codeship
      • Integrate Opsgenie with Compose
      • Integrate Opsgenie with ConnectWise Automate (API)
      • Integrate Opsgenie with ConnectWise Automate (Email)
      • Integrate Opsgenie with ConnectWise Manage
      • Integrate Opsgenie with Consul
      • Integrate Opsgenie with Coralogix
      • Integrate Opsgenie with Crashlytics
      • Integrate Opsgenie with Datadog
      • Integrate Opsgenie with Desk.com
      • Integrate Opsgenie with Detectify
      • Integrate Opsgenie with DNS Check
      • Integrate Opsgenie with DripStat
      • Integrate Opsgenie with Dynatrace Integration
      • Integrate Opsgenie with Dynatrace Webhook (v2)
      • Integrate Opsgenie with Dynatrace AppMon
      • Integrate Opsgenie with Errorception
      • Integrate Opsgenie with Evident.io
      • Integrate Opsgenie with Flock
      • Integrate Opsgenie with Freshdesk
      • Integrate Opsgenie with Freshservice
      • Integrate Opsgenie with Ghost Inspector
      • Integrate Opsgenie with GitHub
      • Integrate Opsgenie with GitLab
      • Integrate Opsgenie with Google Cloud's operations suite
      • Integrate Opsgenie with Grafana
      • Integrate Opsgenie with Graylog (Plugin)
      • Integrate Opsgenie with Honeybadger
      • Integrate Opsgenie with Honeycomb
      • Integrate Opsgenie with Hosted Graphite
      • Integrate Opsgenie with Humio
      • Integrate Opsgenie with IBM Tivoli Netcool
      • Integrate Opsgenie with Icinga
      • Integrate Opsgenie with Icinga2
      • Integrate Opsgenie with Instana
      • Integrate Opsgenie with Jenkins
      • Integrate Opsgenie with Kapacitor
      • Integrate Opsgenie with Kayako
      • Integrate Opsgenie with Kore
      • Integrate Opsgenie with LibreNMS
      • Integrate Opsgenie with Lightstep
      • Integrate Opsgenie with Logentries
      • Integrate Opsgenie with Loggly
      • Integrate Opsgenie with LogicMonitor
      • Integrate Opsgenie with Logstash
      • Integrate Opsgenie with Logz.io
      • Integrate Opsgenie with Looker
      • Integrate Opsgenie with Loom
      • Integrate Opsgenie with Magentrix
      • Integrate Opsgenie with ManageEngine
      • Integrate Opsgenie with Mattermost
      • Integrate Opsgenie with CloudWisdom (Netuitive)
      • Integrate Opsgenie with Microsoft Active Directory
      • Integrate Opsgenie with Microsoft Azure
      • Integrate Opsgenie with Microsoft Azure AutoScale
      • Integrate Opsgenie with Microsoft Azure Event Hubs
      • Integrate Opsgenie with Microsoft Azure OMS
      • Integrate Opsgenie with Microsoft Azure Resource Health
      • Integrate Opsgenie with Microsoft Azure Service Health
      • Integrate Opsgenie with Microsoft SCOM
      • Integrate Opsgenie with Microsoft Teams
      • Integrate Opsgenie with Microsoft Teams V2
      • Integrate Opsgenie with MongoDB Cloud Manager
      • Integrate Opsgenie with Monit
      • Integrate Opsgenie with Monitis
      • Integrate Opsgenie with Moxtra
      • Integrate Opsgenie with Munin
      • Integrate Opsgenie with Nagios
      • Integrate Opsgenie with Nagios Plugin
      • Integrate Opsgenie with Lamp Based Nagios (Deprecated)
      • Integrate Opsgenie with Nagios XI
      • Integrate Opsgenie with Nagios XI Plugin
      • Integrate Opsgenie with Lamp Based NagiosXI
      • Integrate Opsgenie with Neustar
      • Integrate Opsgenie with New Relic Workflows
      • Integrate Opsgenie with New Relic (Legacy)
      • Integrate Opsgenie with NodePing
      • Integrate Opsgenie with Observium
      • Integrate Opsgenie with ITRS OP5 Monitor
      • Integrate Opsgenie with OpsDash
      • Integrate Opsgenie with OpenNMS
      • Integrate Opsgenie with Opsview
      • Integrate Opsgenie with Oracle Enterprise Manager
      • Integrate Opsgenie with Outlyer
      • Integrate Opsgenie with Panopta
      • Integrate Opsgenie with Papertrail
      • Integrate Opsgenie with Pingdom
      • Integrate Opsgenie with Pingdom Server Monitor
      • Integrate Opsgenie with Pingometer
      • Integrate Opsgenie with Planio
      • Integrate Opsgenie with Prometheus
      • Integrate Opsgenie with PRTG
      • Integrate Opsgenie with Rackspace Cloud Monitoring
      • Integrate Opsgenie with Raygun.io
      • Integrate Opsgenie with RedGate SQL Monitor
      • Integrate Opsgenie with Riemann
      • Integrate Opsgenie with Rigor
      • Integrate Opsgenie with RingCentral
      • Integrate Opsgenie with RingCentral Glip
      • Integrate Opsgenie with Rollbar
      • Integrate Opsgenie with Runscope
      • Integrate Opsgenie with Salesforce Service Cloud
      • Integrate Opsgenie with SaltStack
      • Integrate Opsgenie with Scalyr
      • Integrate Opsgenie with Sematext
      • Integrate Opsgenie with Sensu
      • Integrate Opsgenie with Sentry
      • Integrate Opsgenie with Server Density
      • Integrate Opsgenie with ServerGuard24
      • Integrate Opsgenie with ServiceNow
      • Integrate Opsgenie with SignalFx
      • Integrate Opsgenie with SignalFx (Legacy)
      • Integrate Opsgenie with Signal Sciences
      • Integrate Opsgenie with Site24x7
      • Integrate Opsgenie with Slack
      • Integrate Opsgenie with SOASTA
      • Integrate Opsgenie with Solarwinds NPM
      • Integrate Opsgenie with N-ABLE N‑central RMM
      • Integrate Opsgenie with Solarwinds SAM
      • Integrate Opsgenie with Solarwinds Web Help Desk
      • Integrate Opsgenie with Splunk
      • Integrate Opsgenie with Splunk IT Service Intelligence
      • Integrate Opsgenie with Stackdriver
      • Integrate Opsgenie with StackStorm
      • Integrate Opsgenie with StatusCake
      • Integrate Opsgenie with StatusHub
      • Integrate Opsgenie with Status.io
      • Integrate Opsgenie with Statusy
      • Integrate Opsgenie with StruxureWare Data Center Expert
      • Integrate Opsgenie with Sumo Logic
      • Integrate Opsgenie with Sysdig Cloud
      • Integrate Opsgenie with ThousandEyes
      • Integrate Opsgenie with Threat Stack
      • Integrate Opsgenie with Thundra
      • Integrate Opsgenie with Tideways
      • Integrate Opsgenie with Trace
      • Integrate Opsgenie with Track-It!
      • Integrate Opsgenie with Travis CI
      • Integrate Opsgenie with Twilio
      • Integrate Opsgenie with Updown.io
      • Integrate Opsgenie with Uptime.com
      • Integrate Opsgenie with Uptime Cloud Monitor
      • Integrate Opsgenie with UptimeProject
      • Integrate Opsgenie with Uptime Robot
      • Integrate Opsgenie with Uptrends
      • Integrate Opsgenie with SolarWinds DPM
      • Integrate Opsgenie with VMware Center
      • Integrate Opsgenie with VMware vCenter Server Appliance
      • Integrate Opsgenie with Wavefront
      • Integrate Opsgenie with WhatsUp Gold
      • Integrate Opsgenie with Webhook
      • Integrate Opsgenie with Workato
      • Integrate Opsgenie with XL Release
      • Integrate Opsgenie with X-Pack (Elasticsearch Watcher)
      • Integrate Opsgenie with XMPP/Jabber
      • Integrate Opsgenie with Zabbix
      • Integrate Opsgenie with Zabbix Plugin
      • Integrate Opsgenie with Zapier
      • Integrate Opsgenie with Zendesk app
      • Integrate Opsgenie with Zendesk
      • Integrate Opsgenie with Zenoss
      • Integrate Opsgenie with Zyrion
      • Configure Amazon action channels after data residency moves
      • Integrate Opsgenie with Graylog v3 and above
      • Integrate Opsgenie with Netdata
      • Integrate Opsgenie with ServiceNow Cloud Observability
    • Other Opsgenie integrations
      • What is a default API integration?
      • Create an API integration
      • Incoming call routing
      • Integrate incoming call routing
      • Integrate your email with Opsgenie
    • Connect Opsgenie with other Atlassian products
      • Use Opsgenie with Bitbucket Cloud
      • Use Opsgenie with Jira Cloud
      • Use Opsgenie with Jira Service Management Cloud
    • Access integration reference information
      • Outgoing integration triggers for team routings
      • Effects of deprecating the old API
      • Integration types to be used with the API
    • Check system health with Opsgenie Heartbeats
      • Add Heartbeats to monitor systems
      • Switch from Heartbeat v1 to Heartbeat v2
      • Monitoring Nagios using Heartbeats
      • Use Heartbeat monitoring v1
      • Heartbeat API v2 migration guide
  • Learn modern incident management
    • Discover Opsgenie's incident management functionality
      • What is an incident?
      • Navigate the incidents list
      • Search syntax for incidents
      • Access and modify the incident timeline
      • Add or remove an incident responder
      • Add a stakeholder to an incident
      • Define incident response roles
      • What are incident priority levels?
    • Manage an incident
      • Manually create an incident
      • Automatically create an incident with incident rules
      • Create an incident template
      • Associate an alert with an incident
      • Manage the incident with incident actions
      • Resolve or reopen an incident
      • Close or delete an incident
      • Create a postmortem report
    • Investigate the potential causes of an incident
      • Investigate an incident
      • The incident investigation view
      • Investigate Incidents with GitLab CI/CD
    • Collaborate during incidents
      • How to collaborate during an incident
      • Use the Incident Command Center (ICC)
      • Use Zoom for the Incident Command Center
      • Set up a conference bridge
      • Use chat rooms for incident collaboration
      • Automate incident communication
      • Create an email template for stakeholder notifications
      • Connect Slack app for incident management
      • Incident visibility and action permissions
  • Get started with Opsgenie services
    • Manage services in Opsgenie
      • What are services in Opsgenie?
      • Search syntax for services
      • Manage internal services
      • Manage external services
      • Subscribe to a service
      • Create a service relationship
      • Investigate incidents with Bitbucket
    • Access service status tools
      • View the status of a service
      • Generate status pages from Opsgenie alerts
      • Report a problem
  • Remediate your system with Opsgenie actions
    • Set up action channels
      • What are action channels?
      • Set up Opsgenie actions
      • Set up an action channel with AWS Systems Manager Channel
      • Set up an action channel with REST Endpoint
      • Set up an action channel with AWS Simple Notification
      • Set up an action channel with OEC
    • Manage Opsgenie actions and parameter types
      • Manage Opsgenie actions with AWS Systems Manager
      • Manage Opsgenie actions with REST Endpoint
      • Manage Opsgenie actions with AWS Simple Notification Service
      • Manage Opsgenie actions with OEC
      • Execute Opsgenie actions
      • Execute AWS EC2 Rescue Tool with Opsgenie actions
      • Parameter types for Opsgenie actions
  • Explore Opsgenie's extensibility platforms
    • Learn about Opsgenie Edge Connector
      • Opsgenie Edge Connector as an extensibility platform
      • Opsgenie Edge Connector installation packs
      • Configure Opsgenie Edge Connector
      • Run Opsgenie Edge Connector
      • Opsgenie Edge Connector alert action data
  • View reports and analytics in Opsgenie
    • Learn about Opsgenie reports
      • View global and team reports
      • View the post-incident analysis report
      • View postmortem reports
      • How are global reports calculated?
      • How are team reports calculated?
      • Reporting terminology and advanced capabilities
    • Access your global reports
      • View global alert MTTA/R analytics
      • View global alert and user productivity analytics
      • View global API usage analytics
      • View global DevOps metrics
      • View global incoming call routing data
      • View global infrastructure health reports
      • View global monthly insights
      • View global notification analytics
      • View global on-call times per user
      • View global service health reports
    • Access your team reports
      • View team alert MTTA/R analytics
      • View team alert and user productivity analytics
      • View team API usage analytics
      • View team DevOps metrics
      • View team infrastructure health reports
      • View team on-call times per user
  • Manage user accounts and single sign-on (SSO) in Opsgenie
    • Configure login and SSO
      • Log in to Opsgenie
      • Enable password policies
      • Switch to Atlassian login
      • Switch to Opsgenie login
      • Configure SSO for Opsgenie
      • Configure Google SSO
      • Configure OneLogin SSO
      • Configure Okta SSO
      • Configure Ping Identity SSO
      • Configure Azure Active Directory SSO
      • Configure Microsoft Active Directory Federation Services SSO
      • Configure SAML-based SSO
      • Delete your Opsgenie account
    • Migrate Opsgenie to an Atlassian account
      • Migrate Opsgenie accounts to an Atlassian account
      • Connect owner and admin accounts to an Atlassian site
      • Connect user accounts to an Atlassian site
    • Opsgenie account administration
      • API key management
      • Opsgenie Terraform Provider
      • Opsgenie CloudFormation Resources
      • Migrate from Terraform's Opsgenie Provider to Atlassian Operations Provider
  1. Atlassian Support
  2. Opsgenie
  3. Resources
  4. Get started with Opsgenie services

Access service status tools

  • View the status of a service

    Learn how to view the status of a service.

  • Generate status pages from Opsgenie alerts

    Learn how to generate status pages by using Webhook integration and alert actions.

  • Report a problem

    If a stakeholder encounters a problem with service, they can report it to alert teams.

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