What is an inactive user?

We're going through some changes! Trello Teams are now Workspaces. Soon, all boards will be in a Workspace. You might see us mention Teams in a few places as we're going through these changes. Thanks for your patience!

Sometimes, when trying to add a Trello user to your board or Workspace, you may see their account labeled as inactive:


We'll label users as inactive if they haven't logged in to Trello for 90 days. Their accounts still remain in Trello, and they can log in to them at any time, at which point we'll remove the note for users who try to add them to their boards or Workspaces.

If you're trying to add a colleague to a board or Workspace and see them labeled as not having logged in recently, double-check that you've got the right user by asking your colleague for their username, or inviting them via email address.

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