Troubleshooting for the desktop app (Windows and macOS)

When experiencing some unexpected behavior with the app, you can try several steps to help you troubleshoot an issue.

Restart the device

The first step to try is to close the app completely, reboot your device and then re-open the app.

Reset local data

This step of clearing your cache on the desktop app has proven to be helpful on many occasions.

To do that, you'll need to open the app, go to the "Help" menu, and use the "Reset local data" option. Once done, completely close the app and try to re-launch it.

Where to find 'Reset local data' setting

Reinstall the app

If that doesn’t help, make sure you use the latest version.

Check out this article for detailed steps: How to uninstall the Trello desktop app

Then, install Trello again via the Mac App Store or Windows Store.

Trello is available for both macOS 10.11 or higher (64-bit only) and Windows 10 or newer.


Have tried everything but it didn’t help? Contact us so we could help you resolve this.

Note: Antivirus, firewall, VPN, and network proxy settings can sometimes cause issues. Please try temporarily turning any such software off. If that helps, we suggest that you add Trello to that software's allowed list to resolve an issue.

Want to report a bug? Check out this article.


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