Create cards by email

Email-to-board lets you add a card by sending or forwarding an email to your Trello board. Enable AI summary to automatically summarize the email’s content, add action items to a checklist, and extract a due date if there is one.

Send an email to your board

Each Trello board has a unique email address for each member. Sending an email to that address will create a card as you.

To get your unique email address for a board:

1. Open the board menu

2. Select Email-to-board

3. Copy your unique email address from the Email address for this board field

When you send an email to Trello, a copy is kept on our servers for 90 days. The original email is also attached to the card so you can always refer back to it.

Add a comment to a card by email

Sending an email to a card’s unique email will create a comment from you.

To get your unique email address for a card:

1. Open the card

2. Select the Share button on the card back

3. Copy the unique email address from the Email for this card field

Email threads and duplicate cards

After a card is created from an email, any reply in that email thread that includes the board email address is added to the card as a comment instead of creating a new card. This lasts for 7 days and helps you avoid duplicate cards. After 7 days, replies will create new cards.

To create a comment on a card from an email thread:

• Reply to the original email that created the card and include the board email as a recipient

• Forward from the original email that created the card to the board email

• Add the board email in the BCC field when you reply

Change your email-to-board address

To reset your unique email address:

1. Open the board menu

2. Select Email-to-board

3. Select Reset email address

The old email address will no longer work. If you want to continue sending emails to the board, you can use the new email address.

Attachment limits

There is an overall email size limit of 10 MB including attachments. Emails over that size won’t create a card via email. If this happens, your mail server may send you a message that it was unable to send the email.

Summarize emails with AI

AI summary uses Atlassian Intelligence to automatically summarize an email, extract due dates, create a relevant title, and put action items in a checklist.

To enable AI summary:

1. Open the board where you want emails summarized

2. Open the board menu

3. Select Email-to-board

4. Enable Summarize with AI

Atlassian does not share email attachments, such as images, with its third-party AI providers. Instead, they’ll be added straight to your card as attachments.

AI summary only triggers when a card is created. Subsequent replies in an email thread will show up as comments if the board’s email address is included, but Atlassian Intelligence will not read those replies or update the card as a result.

AI summary limitations

There are a few situations where Atlassian Intelligence may not be able to provide a summary for your email.

Short emails won’t be summarized. AI won’t have enough context, and they’re also pretty easy to read quickly.

Only the first 16,384 characters of a longer email will be summarized. If your email is longer than that, we will send you an email informing you of the limit being reached. Information beyond the limit won’t be seen by the AI, so the card summary might be missing some information, due dates, or action items.

AI based on large language models can sometimes respond in inaccurate and unreliable ways or include content that sounds reasonable but is false or incomplete.

For these reasons, we encourage you to review the quality of the response you receive before sharing it with others.

Formatting tips

You can add attachments, labels, and members to the card, in addition to setting the name and description.