This page applies only for cancelling Standard or Premium subscriptions, or moving between Standard or Premium subscriptions. If you wish to change or cancel your Enterprise subscription, you can do so by raising a ticket with Trello Support or contacting your assigned Advocate.
What happens to our Workspace after we downgrade?
When a Workspace downgrades from Premium or Standard, it retains its Premium or Standard features and unlimited boards until the end of its prepaid service period. At the end of its prepaid service period, depending on which plan you've selected it'll become a Standard or free Trello Workspace.
If you decided to downgrade to the free plan, you'll see a list of the 10 most active Workspace boards that will remain open, and any other boards will be closed but not deleted. Extra boards can be closed prior to downgrading or moved to a different Workspace.
If you need to start, cancel or change a subscription, you can only do this on the web version of Trello, our desktop and mobile apps currently don’t support subscription management. Note: only Workspace admins can manage subscriptions on their Workspace.
Starting a free trial
If your Workspace is on a free plan or has an active Standard subscription, you can test the Premium plan by starting a free trial.
If you start a Premium trial on a Free Workspace, your subscription will be cancelled at the end of the trial period if you don’t add a credit card. If you add a credit card to your subscription, your subscription will auto-renew at the end of the trial period.
If you start a Premium trial on a Standard Workspace, your subscription will automatically upgrade to a Premium subscription at the end of the trial, at which point you will be charged for a Premium subscription. You can start a Premium free trial while on a Standard subscription from the billing tab of your Standard workspace:
If you cancel your Standard subscription while in a Premium free trial, you’ll continue to have access to Premium features until the trial ends, but your subscription will not renew after the trial ends.
If you start a Premium trial on your Standard Workspace but don’t want to move to the Premium subscription at the end of the trial, you can opt out.
Change from Trello Premium to Trello Standard
If you are on a paid plan (Standard or Premium), you’ll need to be a Workspace administrator to change to another plan. Either navigate to your Workspace's billing page (https://trello.com/your-Workspace-shortname/billing) directly or navigate to your account's activity tab and click on your Workspace's name and the Billing tab.
On the Billing tab, scroll to the bottom of the page. Click the “Explore plans” link and you will see the current upgrade and downgrade options for your Workspace. If you are on a Premium subscription and choose to downgrade to Standard, your Premium subscription will change to Standard at the end of your current service period. If you’re upgrading from Standard to Premium without a free trial, your Premium subscription will start immediately, and you will be charged a pro-rated rate for Premium immediately.
Cancel your Trello Premium or Standard plan
To cancel your Trello Premium or Standard plan, you’ll need to be a Workspace administrator. Either navigate to your Workspace's billing page (https://trello.com/your-Workspace-shortname/billing) directly or navigate to your account's activity tab and click on your Workspace's name and then the Billing tab.
On the Billing tab, scroll to the bottom of the page. Click the “Cancel” link and it will show you which features will be removed once the plan ends, confirming the cancellation will prevent your card from being billed in the future. Your plan will be cancelled at the end of its prepaid service period.
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