How billing works with Trello Premium and Standard
Each Workspace is upgraded and billed separately
Upgrading a Workspace enables paid features on boards in that Workspace. Upgrading one Workspace doesn’t give paid features on boards in other Workspaces. If you notice a board doesn’t have paid features when you believe it should, try moving the board into your upgraded Workspace.
If you upgrade multiple Workspaces that share some of the same members, you will end up paying multiple times for people who belong to more than one upgraded Workspace. If you want to avoid this, consolidate boards into a single Workspace before upgrading.
Workspace subscriptions are billed per Workspace members and multi-board guest
All Workspace members and multi-board guests are billable. A multi-board guest is someone who is a member of 2 or more boards in the Workspace but isn’t a Workspace member.
Seats are transferrable
Removing someone from a Workspace makes their seat available to reassign. You can assign someone else to the seat at no extra cost until the end of your billing period.
Removing a multi-board guest from their second board also makes their seat available.
If there are no empty seats, the cost of adding a new Workspace member in the middle of a billing period will be prorated based on the number of days remaining in that billing period.
If you have empty seats when your Workspace subscription renews, you won’t be charged for them. The Workspace's seat count is reduced to match the number of billable users, preventing you from being charged for unoccupied seats.
For example:
Casper works alone, he creates a Workspace to group all of his mattress-testing boards. He pays $119.99 for the year for a single user. Three months later, he adds a contractor, Michael, to the Workspace, to help test mattresses. Casper's card is charged a pro-rated price of $89.99, for a Premium license for 3/4 of a year.
Two months later, Michael's contract is up. Casper deactivates Michael's account, which leaves his Workspace with one open Premium seat. He then adds Kristen to the Workspace, and does not see a charge.
To see if you have empty seats:
Go to the Workspace’s billing page
See how many seat licenses have been purchased in the current billing cycle
Compare that to the Workspace's members and multi-board guests on your Workspace’s members page
Single-board guests are free
A single-board guest is someone who is a member of one board in the Workspace but isn’t a Workspace member.
Paid Workspaces don’t have a collaborator limit like Free Workspaces do. You can invite as many single-board guests to your paid Workspace as you'd like without increasing the cost of your subscription.
They will not receive some of the benefits of the paid Workspace. You won’t be able to:
Deactivate them from all Workspace boards at once
View their recent activity
Find more details about the collaborator limit in free Workspaces
Other non-billable users
Virtual users and deactivated Workspace members are not billable. Virtual users are people who are invited to a Workspace but haven’t created a Trello account yet.
Observers
Observer is a permission setting for a board member. Observers are the same as a board member for billing purposes. Workspace members and multi-board guests with the observer role are billable, while single-board guests with the observer role are non-billable. More about the observer role
Change to another plan, or cancel a subscription
You can change a Workspace’s plan from its billing page. You’ll need to be a Workspace administrator to change your Standard or Premium Workspace to another plan. More on how to change plans or cancel a subscription
Pay monthly or annually
You can choose a monthly or annual billing period when you upgrade a Workspace. All Workspace subscriptions are paid in advance. You’ll pay less with annual over the course of a year.
Switch between annual and monthly billing
To switch from monthly to annual, upgrade from the Workspace billing page or our pricing page. You will be charged a pro-rated amount immediately and your subscription will be extended by a year.
If you want to change your subscription from annual to monthly billing, cancel your current plan on your Workspace's billing page. Once your Workspace downgrades to the free version, you can sign up again to the monthly plan. More on what happens when a Workspace is downgraded to free
Get a refund
Refunds are available within the first 30 days of upgrading a Workspace. Find more details about refunds
Find the cost to upgrade a Workspace
Select the Workspaces dropdown in the header
Select the Workspace
Select Workspace settings then Upgrade Workspace
Scroll to the bottom of the chart to see the total cost for your Workspace
You can also preview the cost to upgrade a Workspace on our pricing page by selecting Upgrade then choosing a Workspace.
Change the credit card
To change the credit card being billed for your Workspace subscription:
Select the Workspaces dropdown in the header
Select the Workspace
Select Workspace settings then Billing
Select Change in the Payment Method section
Add your new card details
Only Workspace admins can update the credit card.
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