Troubleshooting Trello desktop for Mac and Windows

When experiencing some unexpected behavior with the app, you can try several steps to help you troubleshoot an issue.

Restart the device

The first step to try is to close the app completely, reboot your device and then re-open the app.

Reset local data

This step of clearing your cache on the desktop app has proven to be helpful on many occasions.

To do that, you'll need to open the app, go to the "Help" menu, and use the "Reset local data" option. Once done, completely close the app and try to re-launch it.

Reinstall the app

If that doesn’t help, make sure you use the latest version.

Check out this article for detailed steps: How to uninstall Trello desktop on Mac and Windows

Then, install Trello again via the Mac App Store or Windows Store.

Check antivirus software and firewall for conflicts

Antivirus, firewall, VPN, and network proxy settings can sometimes cause issues. Please try temporarily turning any such software off. If that helps, we suggest that you add Trello to that software's allowed list to resolve an issue.

Have tried everything but it didn’t help? Contact us so we could help you resolve this.