• Documentation

Not receiving confirmation emails or password reset emails

Sometimes we send an email, but it doesn’t arrive in your email inbox. Follow this page to help configure your email account or mail servers to give emails the best chance of being delivered.

Check your spam folder and on the network

Emails from Trello and Atlassian can get caught in SPAM filters. Check the SPAM folder in your email inbox to see if our emails arrive there.

If it's not in your local SPAM folder, ask your network administrator if the message might be blocked at the network level.

Add our email addresses to your contacts or allow list

If you're using a public email service like Gmail or Outlook and you’re having trouble receiving your confirmation email, try adding do-not-reply@trello.com and noreply@id.atlassian.com to your contacts list.

If you’re using a private or company domain, you might consider adding the following domains to your personal address book, or asking your network administrator to make sure they’re on the allow list.

Test notifications

If you're already logged in to Trello, you can go to https://trello.com/test_notifications to test if Trello can send email to you. You should receive a message immediately that the email was sent. The email will originate from do-not-reply@trello.com. 

NOTE: You can only use this method if you are logged in to Trello. This will not work if you are not getting password reset emails.

Resend confirmation emails

If you've been invited to join your teammates in an Atlassian cloud site, please reach out to your Admin to resend the confirmation email. Alternatively, you can trigger a password reset from https://id.atlassian.com/login/resetpassword to set a password and confirm your account.

Check with your administrator

If you've tried the recommendations above and still can't receive emails from Trello and Atlassian, you may need to contact your admin to check if your domain is reachable. Using a tool such as https://toolbox.googleapps.com/apps/checkmx/  can be helpful.

Domains Trello and Atlassian use to send email

All emails from Trello and Atlassian will have a From header with one of the following email addresses:

  • do-not-reply@trello.com

  • invitation-do-not-reply@trello.com

  • username-noreply@trellobutler.com

  • noreply@id.atlassian.com

  • atlassian-support@id.atlassian.com

  • noreply+a62f551e5f583d63a42c2b0f82f80107c76a09f7d17d5d40466f2323@id.atlassian.com (Note: the token will be randomly generated)

The following other email headers are also used:

  • Return-Path: @spemail.trello.com, e.g.bounces.notification+user=domain.com@spemail.trello.com

  • Reply-To: @boards.trello.com, e.g. user+4d713bcb37a18a4697f+53e3d3ee31b131f05bf+8f1b94b27e@boards.trello.com

Lotus Notes users

Lotus Notes includes a built-in web browser that is not supported by Trello. If you are using Lotus Notes and are having trouble confirming your email address, first resend the email to your account, then copy the confirmation link in the email and open it in a supported browser.

Still need help?

The Atlassian Community is here for you.