How billing works with Trello Premium and Standard

The cost of a Workspace subscription is based on the number of members and multi-board guests in the Workspace.

A multi-board guest is someone who is a member of 2 or more boards in the Workspace but isn’t a Workspace member.

Each Workspace is upgraded and billed separately

Upgrading a Workspace enables paid features on boards in that Workspace.

If you upgrade multiple Workspaces that share some of the same members, you will end up paying multiple times for people who belong to more than one upgraded Workspace.

Seats are transferrable

Removing someone from a Workspace makes their seat available to reassign. You can assign someone else to the seat at no extra cost until the end of your billing period.

Removing a multi-board guest from their second board also makes their seat available.

If there are no empty seats, the cost of adding a new Workspace member in the middle of a billing period will be prorated based on the number of days remaining in that billing period.

If you have empty seats when your Workspace subscription renews, you won’t be charged for them. The Workspace's seat count is reduced to match the number of billable users, preventing you from being charged for unoccupied seats.

For example:

Casper works alone, he creates a Workspace to group all of his mattress-testing boards. He pays $119.99 for the year for a single user. Three months later, he adds a contractor, Michael, to the Workspace, to help test mattresses. Casper's card is charged a pro-rated price of $89.99, for a Premium license for 3/4 of a year. 

Two months later, Michael's contract is up. Casper deactivates Michael's account, which leaves his Workspace with one open Premium seat. He then adds Kristen to the Workspace, and does not see a charge.

To see if you have empty seats:

1. Go to the Workspace’s billing page

2. See how many seat licenses have been purchased in the current billing cycle

3. Compare that to the Workspace's members and multi-board guests on your Workspace’s members page

Observers and admins are billable

Observers are billed the same as normal Workspace members and admins.

Single-board guests are free

A single-board guest is someone who is a member of one board in the Workspace but isn’t a Workspace member.

Paid Workspaces don’t have a collaborator limit like Free Workspaces do. You can invite as many single-board guests to your paid Workspace as you'd like without increasing the cost of your subscription.

They will not receive some of the benefits of the paid Workspace. You won’t be able to:

• Deactivate them from all Workspace boards at once

• View their recent activity

Find more details about the collaborator limit in free Workspaces

Other non-billable users

Virtual users and deactivated Workspace members are not billable. Virtual users are people who are invited to a Workspace but haven’t created a Trello account yet.

Pay monthly or annually

You can choose a monthly or annual billing period when you upgrade a Workspace. All Workspace subscriptions are paid in advance. You’ll pay less with annual over the course of a year.

Switch between annual and monthly billing

You can change from annual to monthly billing on your Workspace's billing page. This will take effect on your next renewal date.

To switch from monthly to annual, upgrade from the Workspace billing page or our pricing page. You will be charged a pro-rated amount immediately and your subscription will be extended by a year.

Find the cost to upgrade a Workspace

1. Select the Workspaces dropdown in the header

2. Select the Workspace

3. Select Workspace settings then Upgrade Workspace

4. Scroll to the bottom of the chart to see the total cost for your Workspace

You can also preview the cost to upgrade a Workspace on our pricing page by selecting Upgrade then choosing a Workspace.

Change the credit card

To change the credit card being billed for your Workspace subscription:

1. Select the Workspaces dropdown in the header

2. Select the Workspace

3. Select Workspace settings then Billing

4. Select Change in the Payment Method section

5. Add your new card details

Only Workspace admins can update the credit card.

Get a refund

Refunds are available within the first 30 days of upgrading a Workspace. Find more details about refunds