Multi-board guests
Check out our article on board guests to learn more about guest permissions and free single-board guests.
Multi-board guest is someone that os not a member of a Standard or Premium Workspace but has been invited to more than one Workspace board, and has therefore become billable in the Workspace.
Multi-board guest billing
In our Premium and Standard plans, Multi-board guests are billed at the same rate as a normal Workspace member.
The cost of adding someone new to an existing subscription is prorated to the next renewal date. Check out out or pricing page for monthly and annual prices.
Multi-Board Guests don’t require a license and aren’t billed for in Trello Enterprise, you can find out more about our Enterprise plan here.
Convert a multi-board guest into Workspace member
If you’re a Workspace admin and want to change a multi-board guest into a Workspace member:
Select the Trello logo to return to the Home page, or select Switch boards from the navigation bar when viewing a board.
Select the Workspace then select Members.
Select Guests.
Select Add to Workspace next to the member’s avatar and name.
The board switcher can also be pinned to the left edge as a panel. More about pinning the board switcher.
Alternatively, if a multi-board guest requests Workspace membership, you can accept their request to convert them to a Workspace member. More about Workspace membership requests can be found here.
Multi-board guests are already a billed user and converting a multi-board guest to a normal Workspace member does not cost an additional charge.
Converting multi-board guests to single-board guests
If you would like to change a multi-board guest to a single-board guest, you can remove the user from all but one board on the Workspace.
For Standard and Premium Workspaces, changing multi-board guests to single-board guests will stop the account from being billed for that seat on future renewals and opens up the seat license for someone else to consume at no additional cost.
To change a multi-board guest to a single-board guest:
Open the Workspace’s Members page
Select the boards link next to the person’s name
Open each board you want to remove them from, and remove the person from that board
Once a guest is only a member of a single board in a Workspace, they’ll no longer be a multi-board guest.
If a person is on a board that is moved out of the Workspace or closed, that board doesn't count towards being a multi-board guest.
Who can add multi-board guests to Workspace Boards
As with adding traditional Workspace members, only Workspace admins can add multi-board guests to a Standard or Premium Workspace.
Note: On mobile devices, no member is allowed to take an action that would convert a member from being a single-board guest to a multi-board guest on a Standard or Premium Workspace. These actions include inviting a user to a board, moving a board, or reopening a closed board.
Who can remove multi-board guests from Workspace boards
Premium and Standard Workspace admins can remove Workspace guests from any board in their Worksapce.
If the Workspace guest is the only board admin, you’ll have to make another user the board admin beforet removing the guest.
Only Workspace admins can increase a Workspace’s subscription
Anyone can invite a person to their first board in a Workspace. However, only Workspace admins can add a guest to a second Standard or Premium Workspace board because it increases the cost of the Workspace’s subscription.
If you need to add a guest to their second board, contact a Workspace admin.
Once a board member becomes a multi-board guest on a Standard or Premium Workspace, anyone can add them to subsequent boards in the Workspace.
Moving boards between Workspaces
Moving a board to a Standard or Premium Worksapce could make some of that board’s members billable in that Workspace.
If a Workspace admin moves a board with one or more single-board guests on it into a Workspace, the admin will be alerted that the single-board guests will become multi-board guests.
If any user other than a Workspace admin moves a board with one or more single-board guests on it into a Standard or Premium Workspace, the non-Workspace admin will be alerted that any single-board guest will be removed from the board that is being moved into the Workspace. This is to prevent them from becoming billable multi-board guests.
Reopening closed boards
Like moving boards, reopening a closed board could make some of that board’s members billable in that Workspace.
If a Workspace admin reopens a board with one or more single-board guests on it, the admin will be alerted that the single-board guests will become billable multi-board guests.
If any user other than a Workspace admin reopens a board with one or more single-board guests on it, the non-Workspace admin will be alerted that any single-board guest will be removed from the board to prevent them from becoming billable multi-board guests.
Mobile
On mobile devices, no one is allowed to take action that would make someone a multi-board guest. These actions could include inviting a user to a board, moving a board, or reopening a board.
If you need to add someone to a board, and it would make them billable, try adding them from the Trello website instead.
If a mobile user tries to invite a single-board guest to a second board, then the action will be blocked.
If a mobile user tries to move a board, and that board move would result in users becoming multi-board guests, they will be given the choice to either not complete the move or remove the users who would become multi-board guests from the board.
If a mobile user tries to reopen a closed board, and reopening that board would result in users becoming multi-board guests, they will be given the choice to either not reopening the board or remove the users who would become multi-board guests based on the board reopen.
Actions that don’t result in a user switching from being a single-board guest to a multi-board guest are allowed. These allowable actions include:
Any action that would make someone a single-board guest on a Workspace
Any action to add someone to additional Workspace boards if they are already a multi-board guest on that Workspace
Please note: On older mobile clients, if a user reopens a closed board or moves a board into a Workspace, and completing that action would result in any single-board guests becoming multi-board guests, then the action will be completed and the users who would become multi-board guests will be removed.
What if I still have questions?
We’re happy to help! Reach out to us on our contact page and we can explain any questions or concerns that you might have about multi-board guests.
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