Manage apps for sandboxes

Add apps with a paid subscription on a linked production environment

Atlassian Marketplace apps with a paid subscription on a linked production environment can be added to a sandbox for free.

To add an app to your sandbox for free:

1. Go to your Jira, Jira Service Management, or Confluence administration section of your sandbox.

2. Go to Apps > Find new apps.

3. Choose the app you want and select Add to sandbox.

Please note: You may not see this option for adding apps to sandbox in some instances if you are on the original billing experience. These apps may incur charges and won’t be available for free on sandbox.

Add apps without a paid subscription on a linked production environment

Atlassian Marketplace apps without a paid subscription on a linked production environment can be added on a free trial with the option to add payment details at the end of the trial period. This means you can install apps from the Atlassian Marketplace or through the Manage apps screen from within your Jira, Jira Service Management, or Confluence administration section of your sandbox and try them out.

We’ll send you email notifications about your trial period ending. Once the trial ends, you’ll need to add your payment details to purchase a subscription to keep using the app in your sandbox. Subscriptions for apps in your sandbox are available monthly, and the price for apps is calculated on the number of users with access to your sandbox, not your production environment. We don’t support annual subscriptions for apps in a sandbox.

If you have issues with app installation or billing, contact support.

Remove apps from a sandbox

If you trialed an app on your sandbox and don’t want to be billed for it once the trial ends, you need to stop the trial and remove the app from your sandbox.

To remove an expired app from your sandbox:

1. Go to your Jira, Jira Service Management, or Confluence administration section of your sandbox. To ensure that you’re on your sandbox environment, check your URL. If your production site URL is acme.atlassian.net, your sandbox URL could be acme-sandbox-123.atlassian.net.
   If you’ve manually changed your sandbox URL, follow these steps to make sure that you’re in your sandbox:

   1. Go to admin.atlassian.com. Select your organization if you have more than one.

   2. Select Products.

   3. From your list of products, select your sandbox. Sandboxes are indicated by the label ‘sandbox’.

   4. Select and open your sandbox.

2. Go to Apps > Manage your apps.

3. Choose the app you want to remove and select Stop trial if you have an app that is still being trialed. Select Unsubscribe if you’re trying to remove an app with a paid subscription.

4. Select Uninstall to remove the app.

If you have expired apps on your existing sandbox, you won’t be able to create a new one until you remove these apps. Once you remove these apps, you’ll need to wait for 24 hours before creating a new sandbox.

For more details on apps, see Manage Confluence appsand Managing Jira apps.