We’re renaming ‘products’ to ‘apps’

Atlassian 'products’ are now ‘apps’. You may see both terms used across our documentation as we roll out this terminology change. Here’s why we’re making this change

Review discovered apps

Who can do this?
Role: Organization admin
Atlassian Cloud: Atlassian Guard Standard
Atlassian Government Cloud: Not available

Discovered apps (or Shadow IT) is what we call managed account users signing up for apps on their own. You can see an overview of the apps that they’ve signed up to and administer outside of your organization, on the Discovered apps screen. From there, you can take actions to manage these shadow instances. What is the impact of shadow IT on my organization?

 

To view details of discovered apps:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Security > Discovered products.

Discovered products page showing five columns, with the organization admin column removed.

Apps appear in this list when:

  • Your managed account starts a new Confluence or Jira app.

  • Your managed account started a new Confluence or Jira app before you verified your domain and claimed their account.

Apps don’t appear in your Discovered apps when your managed account signed up for the app with an email address that your organization doesn’t manage. In this situation, they changed their email address before you verified your domain and they become a managed account.

This table includes more details about the information you see for your Discovered apps.

Column heading

Details

App

The app name and URL. You can filter by app using the All apps dropdown menu.

User count

The number of users with access or an invitation to the app. This number may include:

  • Users that are managed accounts of your organization

  • Users that aren't managed by your organization

  • Users that have been deleted, deactivated, or haven’t logged in recently

  • System users created for Marketplace apps or integrations

Created on

The date of creation for the app.

Last active

The last date any user was active.

Actions ()

Options you can select:

  • Join as admin – We grant you organization admin permissions to manage this app and any other apps under the same organization. This includes access to view billing details. Once you join as admin, you have options to open the organization or the app.

  • View organization admins – Opens a window with a list of organization admin names and their emails.

  • Copy row to clipboard – Copies all details in the row, including admins' emails.

If your managed accounts are removed as organization admins, the app remains a discovered app but there will be no admins to contact, so the option to View organization admins won’t appear in the window. You also won’t be able to Join as admin for this app.

 

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