Set up incident notifications in Incident Insights

Incident Insights allows you to set up event notifications for impacting incidents. You’ll receive notifications every time there’s an update on an incident that has a confirmed impact on your organization.

Along with incident notifications, customers with at least one Cloud Enterprise app can receive 5 day advance notifications for any planned maintenance event.

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Notification channels in Incident Insights

Here’s a comparison of the notification channels available in Incident Insights versus status.atlassian.com. Incident Insights notifications allow you to subscribe to impacting incidents only, while status.atlassian.com notifications are sent for all incidents, including general advisories.

Set up email notifications in Incident Insights

To enable email notifications in Incident Insights, select Notifications settings > Send emails about incidents.

We send out email notifications to subscribers only for confirmed impact incidents. You can view advisories in the Incident Insights interface.

Once enabled, you will begin receiving email notifications from Incident Insights.