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Available statuses for application tunnels

Each application tunnel has a status that describes its condition.

Status

Appears in

Description

Connected

Cloud and self-managed

The tunnel is connected and working. If you haven’t already, create a tunneled application link from your cloud product to this tunnel.

Connecting

Self-managed

Some nodes are still connecting to the tunnel.

Incomplete

Cloud

The tunnel has been created in admin.atlassian.com, but its security key hasn’t been added to your self-managed instance.

Unavailable

Cloud and self-managed

The tunnel is unavailable. This can be a network issue, so make sure the upstream port is properly configured and the outgoing connections from your network are allowed.

Error

Self-managed

The tunnel isn’t working because of an invalid security key. Try adding your security key again. If that doesn’t work, try one of these actions:

  • Regenerate the security key and update it

  • Delete the tunnel and create a new one

Limited

Self-managed

Some nodes aren’t connected to the tunnel. Go to Administration > Clustering, and check the status of your nodes to make sure they’re up and running.

Troubleshoot application tunnels

If you encounter any problems, see Troubleshoot application tunnels.

Additional Help