Learn about Atlassian organizations
New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Available statuses for application tunnels
Each application tunnel has a status that describes its condition.
Status | Appears in | Description |
|---|---|---|
Connected | Cloud and self-managed | The tunnel is connected and working. If you haven’t already, create a tunneled application link from your cloud product to this tunnel. |
Connecting | Self-managed | Some nodes are still connecting to the tunnel. |
Incomplete | Cloud | The tunnel has been created in admin.atlassian.com, but its security key hasn’t been added to your self-managed instance. |
Unavailable | Cloud and self-managed | The tunnel is unavailable. This can be a network issue, so make sure the upstream port is properly configured and the outgoing connections from your network are allowed. |
Error | Self-managed | The tunnel isn’t working because of an invalid security key. Try adding your security key again. If that doesn’t work, try one of these actions:
This might also be caused by a recent incident that cause some tunnels to stop working. If the tunnel worked previously, but now displays this error, restart the Marketplace app in your self-managed instance. Learn more |
Limited | Self-managed | Some nodes aren’t connected to the tunnel. Go to Administration > Clustering, and check the status of your nodes to make sure they’re up and running. |
Troubleshoot application tunnels
If you encounter any problems, see Troubleshoot application tunnels.
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