New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Managing products from an organization? Learn what's available to organization admins.
Need to control change in cloud? Test and manage product changes for Jira and Confluence Cloud.
Need to integrate your Atlassian products? Use application tunnels to connect your organization to the products in your network.
Are users signing up for products you don’t know about? Learn how to control the cost and security of your product footprint.
Adding or reorganizing teams? Move projects, spaces, users, and other data from one instance of a product to another
Understand more about our artificial intelligence features and determine if AI is right for your organization
Enable HIPAA compliance for eligible Atlassian products and protect your sensitive data.
Enterprise-grade scale, security, and governance controls for Jira Software, Confluence, and Jira Service Management
Stay on top of users and data across your organization with all the reports and tracking options we offer.
Each application tunnel has a status that describes its condition.
Cloud and self-managed
The tunnel is connected and working. If you haven’t already, create a tunneled application link from your cloud product to this tunnel.
Some nodes are still connecting to the tunnel.
The tunnel has been created in admin.atlassian.com, but its security key hasn’t been added to your self-managed instance.
Cloud and self-managed
The tunnel is unavailable. This can be a network issue, so make sure the upstream port is properly configured and the outgoing connections from your network are allowed.
The tunnel isn’t working because of an invalid security key. Try adding your security key again. If that doesn’t work, try one of these actions:
This might also be caused by a recent incident that cause some tunnels to stop working. If the tunnel worked previously, but now displays this error, restart the Marketplace app in your self-managed instance. Learn more
Some nodes aren’t connected to the tunnel. Go to Administration > Clustering, and check the status of your nodes to make sure they’re up and running.
Troubleshoot application tunnels
If you encounter any problems, see Troubleshoot application tunnels.
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