Learn about Atlassian organizations
New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Each application tunnel has a status that describes its condition.
Status | Appears in | Description |
---|---|---|
Connected | Cloud and self-managed | The tunnel is connected and working. If you haven’t already, create a tunneled application link from your cloud product to this tunnel. |
Connecting | Self-managed | Some nodes are still connecting to the tunnel. |
Incomplete | Cloud | The tunnel has been created in admin.atlassian.com, but its security key hasn’t been added to your self-managed instance. |
Unavailable | Cloud and self-managed | The tunnel is unavailable. This can be a network issue, so make sure the upstream port is properly configured and the outgoing connections from your network are allowed. |
Error | Self-managed | The tunnel isn’t working because of an invalid security key. Try adding your security key again. If that doesn’t work, try one of these actions:
This might also be caused by a recent incident that cause some tunnels to stop working. If the tunnel worked previously, but now displays this error, restart the Marketplace app in your self-managed instance. Learn more |
Limited | Self-managed | Some nodes aren’t connected to the tunnel. Go to Administration > Clustering, and check the status of your nodes to make sure they’re up and running. |
If you encounter any problems, see Troubleshoot application tunnels.
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