Resolve work and page links after copying Jira Cloud data
Who can do this?
Organization admins
Work item, page, or web linking allows you to:
Link two work items on either the same or different Jira Cloud products.
Link a work item and a Confluence page.
Link a work item to any other web page.
When you copy projects from one instance of Jira Cloud to another, we copy Jira work item links, Confluence page links, and web links.
What’s the problem
There are two problems – one is related to the general application link between Atlassian apps and another to individual links between entities (in your migrated instance or in other instances linking to it) that might break after copying data.
App link
When you copy projects to a Jira cloud instance, Jira work item and Confluence page links show Failed to load. These links aren’t broken links, so you’ll be able to access the work item or the page, but the link information won’t load.
This is because we don’t copy Application Links. Application Links is a bundled app that allows you to set up links and share information across multiple Atlassian products by connecting them. Learn more about Application Links
Links between individual entities
Since your migrated instance lives under a different URL, it breaks links that can’t detect this URL change. This includes:
Links within your migrated instance that were manually pasted by users as URLs into comments or descriptions
Links from other Atlassian apps that link to your migrated instance. For example, links to your Jira work items added to some Confluence pages
When such links are pasted manually as URLs or point to a remote instance, they will break because they’re not automatically updated to the new URL.
What’s the solution
You can solve both of these problems by creating a new app link and using link fixing to update individual links in bulk.
Create a new app link
To create a new application link:
Log in to the Jira cloud instance where you copied your data.
Choose Settings > Products. Select Application Links in the left menu.
Select Create link.
Select Direct application link. You may need to open your network for incoming connections.
Add the URL of the cloud instance from where the work item is linked in the format https://instance.atlassian.net. If you don't add https://, the link won’t be created.
Use the wizard to finish configuring the link. If the cloud product you are linking to doesn't have the Application Links plugin, you need to provide additional information to set up a link with OAuth authentication.
After you create the link, re-authenticate the link to see the link information.
Learn more about creating application links
Fix individual links between entities
To fix links between individual entities, for example Jira work item links based by users as URLs or links from Confluence pages to your migrated Jira, you can use link fixing that updates such links in bulk.
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