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Copy production data to sandbox

For the data copy process to work, the uncompressed XML file size for your Jira product can’t be over 40GB. If your Jira product is over 40GB, you can copy production data once a month. Contact support if you want to copy files over 40GB for Jira products.

When you copy your production data to a sandbox, some data types aren’t copied. Learn what data is copied to sandbox

Copy all spaces or projects

To copy data from your production environment to its sandbox:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > Sandbox.

  3. Under Actions in the product table, select Copy production data.

  4. Choose copy with media files or without media files, then select Copy data. Copying without media files can decrease the time it takes to copy data into your sandbox.

When you copy data from your production environment to its sandbox, keep in mind that we'll replace any existing data in your sandbox with the new data that gets copied over. Every new data copy will overwrite any existing data in your sandbox.

Copy specific spaces or projects

The feature is available to a select group of customers through an Early Access Program (EAP).

To copy specific spaces and or projects from your production to its sandbox:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > Sandbox.

  3. Go to admin.atlassian.com. Select your organization if you have more than one.

  4. Select Products > Sandbox.

  5. Under Actions in the product table, select Copy production data.

  6. Follow the prompts to copy only Specific projects / spaces, with or without attachments.

  7. Review the data to be copied.

  8. Select Copy data.

Users and groups

When you copy new data into a sandbox, users and groups merge with the data you have in the sandbox.

To ensure that your production environment and your users are not impacted, we don’t copy webhooks or OAuth tokens. We also disable app links, external email notifications, and integrations with Bitbucket and Slack.

How long does it take to copy data?

It could take up to 2 days for Jira products and 13 days for Confluence to copy data from production into your sandbox. The larger size of the data being copied over, the longer it will take. We'll send you an email when it's complete.

Copy data for Jira family of products

If you have Jira Software, Jira Work Management, and Jira Service Management sandboxes linked through the same URL, data will be copied for all the Jira sandboxes (excluding features powered by Opsgenie) because they are built on the Jira platform. This could result in incident links not displaying like they would in production.

If you create a new Jira sandbox, and you already have a Jira sandbox linked through the same URL, your new sandbox will be created with your production data.

Feedback

We're working on a more streamlined data copy for sandboxes, and we’d appreciate any feedback on what is important to you with data copy to sandboxes. Leave feedback at sandbox environment for cloud.

If you are doing a manual data copy, we don’t recommend using Confluence site import/export or Jira Software CSV import as they have high failure rates for sandboxes.



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