New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Managing products from an organization? Learn what's available to organization admins.
Need to control change in cloud? Test and manage product changes for Jira and Confluence Cloud.
Need to integrate your Atlassian products? Use application tunnels to connect your organization to the products in your network.
Enterprise-grade scale, security, and governance controls for Jira Software, Confluence, and Jira Service Management
Stay on top of users and data across your organization with all the reports and tracking options we offer.
An Enterprise plan allows you to have an unlimited number of product instances in the same plan. As your organization grows and your needs change, you may want to add more instances to your Enterprise plan.
Add a product to your Enterprise plan
The method you use to add a product will determine whether it’s automatically added to your Enterprise plan, or created as a new subscription.
To add a new product instance to your existing Enterprise plan:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Add product.
From the Select site screen, select New site.
Selecting an existing site will result in a new subscription.
From the Select product screen, select the product you want to add. Products with an Enterprise plan have an Enterprise label.
Enter a Site name. This name will be part of the URL that you and your users will use to access the new product instance.
Select Agree and start now.
We’ll automatically add the product to your Enterprise plan, and you'll receive an email to confirm the change.
Add an existing product to an Enterprise plan
If you have an existing product instance on a different plan, you can upgrade that plan to Enterprise.
To start this process, send a request via email to email@example.com, and someone from our team will reach out.
Remove a product from your Enterprise plan
The way you remove a product depends on whether you want to:
Delete the product instance and all its data.
Keep the product instance and all its data, but downgrade it to a lower plan.
Delete a product instance and all its data
If you want to remove a product instance and all its data, you need to cancel your subscription for that product. This can’t be undone, so you may want to export any data you want to keep before canceling the subscription.
Downgrade a product instance to a lower plan
If you want to keep the product instance and all its data, but remove it from your Enterprise plan, you will need to downgrade the subscription for that product instance.
The downgraded instance will still be managed in your organization.
To downgrade an Enterprise plan, send a request via email to firstname.lastname@example.org. Someone from our team will reach out. Some things to be aware of:
You can only downgrade when your annual plan is about to be renewed.
Users that no longer have access to any products in your Enterprise plan may start counting towards your Atlassian Access bill if they have access to other products.
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