Add or remove apps from your Enterprise plan
An Enterprise plan allows you to have multiple Atlassian app instances, up to 150, in the same plan. As your organization grows and your needs change, you may want to add more instances to your Enterprise plan. Read about the benefits of multiple instances
Who can do this? |
Add an app to your Enterprise plan
The method you use to add an app will determine whether it’s automatically added to your Enterprise plan, or created as a new subscription.
To add a new app instance to your existing Enterprise plan:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps.
Select Add app.
Select the app included in your Enterprise subscription. For example, if you have an Confluence Enterprise plan, select Confluence.
From the Select site screen, select New site.
Selecting an existing site will result in a new subscription.From the Select app screen, select the app you want to add. Apps with an Enterprise plan have an Enterprise label.
Enter a Site name. This name will be part of the URL that you and your users will use to access the new app instance.
Select Agree and start now.
We’ll automatically add the app to your Enterprise plan, and you'll receive an email to confirm the change.
Add an existing app to an Enterprise plan
If you have an existing app on a different plan, you can upgrade that plan to Enterprise.
To start this process, send a request via email to sales-ops-support@atlassian.com, and someone from our team will reach out.
Remove an app from your Enterprise plan
The way you remove an app depends on whether you want to:
Delete the app instance and all its data.
Keep the app instance and all its data, but downgrade it to a lower plan.
Delete an app instance and all its data
If you want to remove an app instance and all its data, you need to cancel your subscription for that app. This can’t be undone, so you may want to export any data you want to keep before canceling the subscription.
To remove an app instance covered by an Enterprise plan:
Send a request via email to sales-ops-support@atlassian.com to have the app instance downgraded from Enterprise to Premium.
Follow the existing instructions to cancel your subscription. Learn how to cancel a subscription
Downgrade an app instance to a lower plan
If you want to keep the app instance and all its data, but remove it from your Enterprise plan, you will need to downgrade the subscription for that app instance.
The downgraded instance will still be managed in your organization.
To downgrade an Enterprise plan, send a request via email to sales-ops-support@atlassian.com. Someone from our team will reach out. Some things to be aware of:
You can only downgrade when your annual plan is about to be renewed.
Users that no longer have access to any apps in your Enterprise plan may start counting towards your Atlassian Guard Standard bill if they have access to other apps.
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