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Make an email address unavailable in a product

When you add an email address, it is automatically available for product admins to configure outbound email notifications. If you don’t want the email address to appear as an option, you can make it temporarily unavailable for notifications.

When you make an email address unavailable, we automatically remove it from any email notifications configured with the email address and update the notifications with the product’s default email address (for example, jira@acme.atlassian.net). We recommend that you let the project admins know that their notifications will be updated.

To make an email address unavailable:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Settings > Emails.

  3. From the email address under the Email addresses tab, select Available in product? to switch off the toggle.

If you want to make the email address available again you can switch on the Available in product? toggle at any time. We won’t add the email address back to any notifications that were previously configured with the email address. If the project admin wants to use the email address again, they’ll have to reconfigure it for the notification.


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